HR Service Center Representative jobs in Providence, RI

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Call Ctr - Patient Service Representative Contact Center
  • Thundermist Health Center
  • Woonsocket, RI FULL_TIME
  • General Purpose of Unit: The Call Center is a centralized unit which exists to respond to incoming calls to a multiple site community health center. The Patient Service Representative is required to provide efficient customer service by responding to/handling incoming telephone calls. Duties and Responsibilities: 1. Answer incoming telephone calls in a fast-paced call center environment a. Schedule, cancel, and reschedule patient appointments as necessary, according to clinical protocols and department workflows, using eClinicalWorks (eCW) scheduling software b. Assess root cause of the inquiry to provide first call resolution c. Determine which calls are appropriate for referral to clinical staff d. Interact with clinical staff (i.e. Nurses, Medical Assistants, etc.) via telephone and instant messaging e. Research patient specific clinical information within the Electronic Medical Record (EMR) (i.e., related to prior visits, referrals, lab tests, diagnostic tests, etc.) f. Fax/refax test orders to testing facilities as requested g. Send electronic messages (telephone encounters) to clinical staff according to workflows Frequency: Daily 2. Mail welcome letters and appointment cards to new patients. Frequency: As required 3. Decision making a. must follow clinical protocols by asking pertinent questions to collect patient data/information b. recognize an emergent situation and triage call to appropriate clinical department Confidentiality of Information: Patient service representative has full access to patients’ Protected Health Information (PHI) and is required to adhere to all policies and procedures of confidentiality and privacy as required by HIPAA (Health Insurance Portability and Accountability Act of 1996) Competencies/Standards: Individual performance benchmarks are subject to change by management as technological, workflow or other efficiencies are realized (see addendum A) Position Qualifications 1. Required Qualifications: a. High School Diploma or G.E.D b. Strong written and verbal communication skills c. Professional telephone etiquette; ability to demonstrate and maintain professional customer service skills including empathy, patience and courtesy d. Must be able to work independently and with minimal supervision e. Must be able to perform telephone and computer tasks with appropriate speed and accuracy f. Must be able to multi-task (i.e., accurately research and document call while speaking on the telephone) g. Must be able to develop and maintain cooperative and courteous working relationships with staff throughout the organization h. Ability to analyze complex provider schedules and workflows i. Ability to meet performance standards of a fast-paced call center 2. Preferred Qualifications: a. Bi-lingual capability preferred b. Prior experience working in a medical/clinical setting c. Prior customer service experience d. Prior experience as a medical receptionist or medical assistant e. Familiarity with medical terminology Dimensions: 1. Physical Requirements: Requires sitting for 8 hours per day to perform repetitive tasks 2. Equipment Operation: Close vision (20 inches or less) is required to operate computer and telephone equipment 3. Environment: General office environment with moderate noise level Work Schedule: Patient Service Representative works 40 hours per week. This may include one evening per week and a rotating Saturday schedule which is equivalent to once per month dependent upon staffing needs
  • 1 Month Ago

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Commercial sales representative
  • HR Pals
  • Lincoln, RI FULL_TIME
  • Position Overview Responsible for expanding our commercial client base, promoting our range of services and contribute to the overall growth of the business. Essential Job Functions Consult with busin...
  • 14 Days Ago

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Customer Service Representative (Call Center)
  • HomeX Services Group
  • Lincoln, RI FULL_TIME
  • All Shifts Available! TRAINING CLASS BEGINS MARCH 18TH Founded in 2017, HomeX Services Group operates regionally throughout the Northeast and Mid-Atlantic as a provider of a wide range of home service...
  • 16 Days Ago

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Manufacturers Sales Representative
  • Gro HR Consulting
  • Providence, RI FULL_TIME
  • Job Description Job Description Fab Glass and Mirror specializes in the design, manufacturing, and distribution of glass products, including a range of custom-cut glass, mirrors, and accessories. Fab ...
  • 23 Days Ago

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Part-time Customer Service Representative (Call Center)
  • HomeX Services Group
  • Lincoln, RI PART_TIME
  • Part-Time Shifts Available! We'll work with your schedule! TRAINING CLASS BEGINS FEBRUARY 26TH Founded in 2017, HomeX Services Group operates regionally throughout the Northeast and Mid-Atlantic as a ...
  • 2 Months Ago

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HR/Payroll
  • West Shore Health Center
  • Warwick, RI FULL_TIME
  • Job Summary Under the direction of the Business Office Manager, the HR/Payroll Coordinator is responsible for the administration and coordination of all Human Resource and Payroll functions. Essential...
  • 12 Days Ago

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0 HR Service Center Representative jobs found in Providence, RI area

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FT Call Center Representative (Work From Home)>
  • Lap of Love
  • Pawtucket, RI
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $17 per hour / Medical, Dental & Vision / 401k with company match...
  • 3/18/2024 12:00:00 AM

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Vice President, Client Success - Healthcare
  • TTEC
  • Providence, RI
  • Bringing smiles is what we do at TTEC… for you and the customer. As a VP, Client Success working remotely, you'll be a p...
  • 3/15/2024 12:00:00 AM

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FT Call Center Representative (Work From Home)>
  • Lap of Love
  • East Providence, RI
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $17 per hour / Medical, Dental & Vision / 401k with company match...
  • 3/14/2024 12:00:00 AM

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FT Customer Service Representative (Work From Home)>
  • Acentra Health
  • Pawtucket, RI
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Comprehensive health plans / PTO / Retirement saving...
  • 3/14/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Beyond Finance
  • Pawtucket, RI
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental, and vision / PTO / 401k matching / C...
  • 3/14/2024 12:00:00 AM

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FT Patient Scheduling Representative - Work From Home>
  • T2 Flex
  • Pawtucket, RI
  • [Call Center / Remote] - Anywhere in U.S. / Up to $18 per hour / Medical, dental & vision / PTO / 401k match - As a Pati...
  • 3/14/2024 12:00:00 AM

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Pawtucket, RI
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/14/2024 12:00:00 AM

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FT Call Center Support Rep (Work From Home)>
  • CDK Global
  • Pawtucket, RI
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / $500 retention bonus / Medical, dental, and vis...
  • 3/14/2024 12:00:00 AM

The Providence city limits enclose a small geographical region with a total area of 20.5 square miles (53 km2); 18.5 square miles (48 km2) of it is land and the remaining 2.1 square miles (5.4 km2) is water (roughly 10%). Providence is located at the head of Narragansett Bay, with the Providence River running into the bay through the center of the city, formed by the confluence of the Moshassuck and Woonasquatucket Rivers. The Waterplace Park amphitheater and riverwalks line the river's banks through downtown. Providence is one of many cities claimed to be founded on seven hills like Rome. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for HR Service Center Representative jobs
$48,983 to $66,057
Providence, Rhode Island area prices
were up 1.6% from a year ago

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