HR Service Center Representative jobs in Trenton, NJ

Job Title: VeterinaryClient Service Representative

Job Description: The Vet Vision Center is hiring qualified Client Service Representatives to join our private ophthalmology specialty practice in Lambertville, NJ. The hospital was recently renovated from the ground up to offer a boutique facility and support a high-touch client experience. The ideal candidate is interested in the specialty of ophthalmology, enjoys working with a small team, and desires to provide exceptional client and patient care. The client service representative position will focus on appointment and procedure check in and out, phone calls, and scheduling for the Ophthalmology Doctors at the Vet Vision Center.

Responsibilities:

• Efficiently manage the flow of clients through the hospital
• Process client invoices and discuss payment plan options, offered discounts when applicable
• Answer all incoming calls, triage calls appropriately, take and deliver messages efficiently
• Maintain organization and cleanliness of the client-facing areas
• Schedule appointments for office visits and surgeries
• Accommodate walk-in inquiries, emergencies, and medication pick-ups
• Aid in managing company e-mails, social media outlets
• Assist in obtaining medical records from referring veterinarians
• Process client reminders
• Offer support and solutions to client in accordance with the company's customer service policies

Skills:

• Able to effectively communicate with clients, staff, technicians, and doctors in a professional manner
• Ability to work in a fast-paced environment in multiple roles and maintain a positive team focus
• Proficient or trainable to work in the practice EMR software, Instinct
• Basic knowledge of ophthalmic terminology, common eye conditions, and commonly used ophthalmic medications with a desire to become proficient in this area
• Has the ability to think critically and listen actively while maintaining a service-oriented attitude
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office and Google Applications (e.g. Google Docs, Google Drive, etc.)

Education & Experience:

• High school or equivalent (preferred)
• Veterinary receptionist experience: 1 year (preferred)

Benefits:

• Heath insurance
• Dental insurance
• 401K
• Employee discount
• Paid time off (PTO)
• Paid holidays off
• VETgirl membership
• CE allowance
• Uniform allowance
• Pet insurance contribution

Job Type and Schedule:

• Full-time positions available (7a – 5p & 7:30a – 5:30p)
• Hours of operation: Monday-Friday 7:30 am – 5:30 pm

Pay: $16 - $20 per hour commensurate with experience

The Vet Vision Center is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer, and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized because of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Continuing education credits
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Uniform allowance

Schedule:

• 10 hour shift
• 8 hour shift

Work setting:

• Clinic
• In-person
• Office

Experience:

• Veterinary Customer Service: 1 year (Required)
• Anatomy vocabulary: 1 year (Preferred)

Work Location: In person