Hard Count Supervisor - Casino jobs in Cleveland, OH

Role Responsibilities:

• Counts, sorts and organizes all money, coupons, chips and paperwork from the drop boxes.
• Lifts and displays empty drop boxes to Surveillance personnel and/or fellow team members.
• Retrieves drop boxes from the storage area and appropriately stores all boxes.
• Inserts and removes currency from counting machines; runs the machines.
• Straps and hand-stamps money bundles.
• Totals all cash, chips and coupons by shift and by day/date.
• Enters necessary information into the computer.
• Loads appropriate boxes into carts and pushes/pulls carts to designated areas for transportation to the casino floor.
• When a slot machine is being played at the time of a slot machine drop, uses excellent guest service skills to assure the guest’s satisfaction.
• Accounts for all keys used to perform slot machine drops.
• Weighs/counts individual buckets and records weighed buckets into the scale with proper machine numbers.
• Verifies wrap totals; researches and explains variances.
• Pulls bill validator boxes, insuring each box is accounted for before and after the drop.
• Completes all paperwork accurately and delivers it to the appropriate department in a timely manner.
• Is responsible for the loading of coin/currency and count of dropped funds for all the casino floor ticket redemption kiosks.
• Counts Slot Operations emergency drops.
• Maintains Count Room in a clean and orderly fashion.
• Follows safety and security guidelines and adheres to department procedures.
• Performs emergency drops of bill validators.

PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK:

• Medical, Prescription Drug, Dental, and Vision Coverage
• Life and Disability Insurance
• Free Parking
• Generous Paid Time Off Plan
• Discounted Team Member Meals
• Education Assistance up to $3,600 a year
• 401(k) Savings Plan and Match
• Paid Breaks

Knowledge, Skills, & Abilities

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English

Education & Experience Requirements

• High School Diploma or equivalent preferred
• Minimum of 6 months previous money handling experience
• Previous experience in performing detailed work preferred
• Literate and fluent in basic English
• Excellent Math Skills
• Basic computer skills (excel skills are necessary)
• Basic trouble-shooting skills
• Must be able to perform tasks with high efficiency and accuracy
• Above average organizational abilities for sorting money, chips, coupons and other paper work by table number
• Ability to work in a small area with the same people for extended periods of time
• Must be 21 years of age.

License Requirements

• Ability to obtain a Gaming Occupational License within the State of Ohio, which includes a comprehensive background investigation.
• JACK Entertainment covers all fees associated with obtaining your license (i.e. application cost, background fees, and fingerprinting costs)
• You can review the requirements for the Ohio Casino Control Commission Gaming License here: https://casinocontrol.ohio.gov/CasinoLicensing/CasinoGamingEmployee.aspx

Education

• High School or better