Hard Count Supervisor - Casino jobs in Orlando, FL

Overview

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Casino Brighton can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today.

Seminole Casino Brighton is a 27,000-square-foot casino with 375-slot and gaming machines, a seven-table poker room, and high-stake bingo seats, with full service restaurant and lounge. Its warm and friendly staff, ultra-modern air-conditioning system, clean atmosphere, and rewarding casino promotions are a welcome alternative to big city gaming.

OUR COMMITMENT TO SERVICE:

We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Responsibilities

JOB SUMMARY:

The Casino Host is responsible for ensuring an excellent guest experience for players while on site, developing relationships with VIP casino patrons to ensure incremental visits. This is a salaried position, tips may not be accepted.

ESSENTIAL JOB FUNCTIONS:

May include but are not limited to:

• Managing discriminatory comps based on player account value.
• Meeting weekly outreach benchmark goals via telemarketing, email, etc.
• Increasing theoretical revenues to coded maintenance group.

• Maintain relationships and market targeted customers through personal contact in order to generate incremental revenue. 
• Oversee, solicit and identify new gaming guests for the Player's Club program. 
• Meet and greet players on the casino floor, at special events and promotions. 

• Responsible for the retention of existing guests and will assist in special services related to top tier players. 
• Supports and maintains Seminole courtesy guidelines. This includes attending Seminole customer service, supervisory and all other required training.
• Maintain confidentiality of company and guest information.
• Responsible for maintaining a clean, safe, hazard free and fair work environment.
• Must be familiar with and follow all policies and procedures as directed by the Seminole Casino including but not limited to; all audit policies and procedures,  the MICS (Minimum Internal Control Standards) and any other policies and procedures as instituted and directed.
• Perform other duties as assigned and directed.
• Will be cross-trained in positions within department to assist and fill in as needed

Qualifications

QUALIFICATIONS:

• High School Diploma or GED required, with a college degree in a related field or certification is preferred.

• Applicant may be asked to work a variety of schedules, to include; long hours, evenings, weekends and holidays. 
• Excellent interpersonal, communication, team player with good problem solving skills required.
• Must be able to effectively manage time. 

• Minimum of two (2) years’ experience in a fast- paced, high intensity, high volume gaming/casino environment, or an equivalent combination of education and/or work experience.
• Sales background and knowledge of casino patron management systems preferred.
• Must possess ability to function and manage in non-standard situations where independent judgment is required and limited guidelines exist.
• Must be proficient in Microsoft Office, Word, Access, and Excel. 
• Basic understand of player rating measurements including; ADT, AMT, and worth, are a plus.
• The candidate must possess a positive attitude, exceptional guest service skills, outstanding phone etiquette, excellent interpersonal skills, strong communication and problem-solving skills, and the ability to multi-task and make quick decisions in a stressful environment. 
• The candidate must also be self-motivated, flexible, adaptable and able to work independently. 
• Must be able to make sound complimentary decisions based on tracked customer play.
• Must possess strong organizational, communication (both written and oral), and multi-tasking skills with attention to detail.
• Proven ability to successfully handle and prioritize multiple projects and meet critical deadlines.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive and memorable entertainment experience.
• Must present an image of excitement, enthusiasm, and outgoing personality while being able to project a professional appearance.
• Must be able to continuously maneuver around the office and property, often standing for long hours. 
• Must be able to respond to visual and aural cues. 
• Must have the manual dexterity to operate a computer and other office equipment. 

• Multi-lingual skills are desired.

WORK ENVIRONMENT:

• May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant exposure to general public.
• While performing the duties of this job, the employee is frequently required to stand: walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced, often crowded and noisy.

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen    

#indeedbrighton

For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.