Hard Count Supervisor - Casino jobs in San Diego, CA

• Regulations, Audit and Compliance
  • Follows Minimum Internal Control Standards, casino and departmental policies and standard operating procedures.
  • Ensures that a clean, safe, hazard-free work environment is maintained.

Performs Pull Function

• • Scans, removes and replaces canisters for each slot machine in an assigned area.
  • Ensures each canister is properly secured in the drop cart and each machine is secured after the pull is performed.
  • Downloads information into the Management System for accountability.
  • Pulls and fills all currency from vending machines, document related information and delivers paperwork to Audit and Compliance Department.
  • Compares the fill and credit slips for each table game drop to system generated reports.
  • Researches and documents any discrepancies and forwards all paperwork to Audit and Compliance Department.

• Performs Count Function
  • Counts and racks all chips from table games, including Poker, Blackjack, and Pai Gow.
  • Ensures that each box balances and verifies that the total number of boxes are counted and entered the totals into the computer accurately.
  • Prepares to sell the chips to the Chip Banker and delivers daily reports to the necessary departments.
  • Accurately removes and counts cash from bill canisters drop boxes, and other sources on a daily basis.
  • Reconciles total cash counted through count equipment to actual cash at the completion of the daily soft count.
  • Ensures all slot machines, table games drop boxes and other sources required to be pulled or counted are accounted for and processed daily.

• Guest Service
  • Creates an engaging and positive atmosphere using designated phrases during interactions.
  • Assists guests when possible or finds someone else to assist.
  • Maintains knowledge of and effectively promote company services and player’s club program.

• General Office and Special Projects
  • Prior to starting the daily slot machine cash drop, activates the cash clearance process on the on-line accounting computer system. After the drop is complete, deactivates the process on the system.
  • Performs minor repair or routine maintenance on computer and count equipment as applicable. Coordinates service calls as necessary. Protects company assets and reports any fraudulent activity to Surveillance Department and management.
  • Performs all other duties as assigned.
• Works on assignments that are moderately difficult.
• Normally receives little instructions on daily work, general instructions on newly introduced assignments.
• Under minimal supervision, applies some advanced knowledge and skills to complete a wide range of tasks.
• May adapt procedures, processes, tools, equipment and techniques to meet the position requirement.
• Requires judgment in resolving issues or in making recommendations.
• Erroneous decisions or failure to achieve results may cause delays in schedules and loss of assets/money.
• Interacts with guests and peer groups.
• High school diploma or general education degree (GED) required.
• 2 or more years of related experience.
• Experience handling large amount of cash preferred.
• Experience using high speed and technical equipment preferred (money counters, money sorters, etc.).
• Demonstrated cash handling skills, specifically dealing with balancing cash and coins.
• Basic computer skills including Microsoft Office products.
• Basic customer service and mathematical skills.
• Strong analytical and organizational skills.
• Ability to use 10-key accurately and efficiently.
• Ability to work in a fast-paced environment with a high volume of work.
• Must be able to work flexible schedule including nights, weekends, and holidays.