TWO MEN AND A TRUCK® is NOW HIRING enthusiastic, customer-focused individuals for our TWO MEN AND A JUNK TRUCK® team! We are growing our successful team with various shifts available to fit your needs. If you are looking to escape the traditional call center environment, be your best and have fun, and jump-start your career, this position is for you!
The Appointment Center Consultant is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all TWO MEN AND A JUNK TRUCK® customers through in-depth knowledge of company products and services.
What We Offer
- $16 per hour
- Medical, Dental, and Vision, are offered on the first day of the month following the date of hire
- STD, LTD, offered after 30 days of employment
- 401(k) matching opportunities
- Hybrid on-site/work-from-home schedule after the initial training period.
- Paid Time Off, Paid Holidays
- Career advancement opportunities
What You'll Do
- Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A JUNK TRUCK® services
- Asks open-ended, probing questions to determine customer needs and expectations
- Inputs accurate information into internal software to schedule appointments.
- Makes recommendations according to customer's needs on junk removal services,
- Educates customers on terminology, policies, and procedures, anticipated delays, and any additional information needed to increase customer satisfaction and improve profitability
- Complies with federal, state, and local legal requirements when scheduling services and staff
- Maintains a thorough understanding of all company products, services, pricing, and promotions in order to communicate the benefits and value of TWO MEN AND A JUNK TRUCK® and effectively oppose any customer objections
- Handles displeased customers in a calm and professional manner providing timely feedback to management/franchise regarding customer concerns
- All other duties as assigned
What we are looking for
- High school diploma or GED
- A minimum of six months to one year of customer service and/or office experience is required.
- Excellent customer service skills (friendly, courteous, and helpful)
- Effective listening and communication skills
- Good grammar, voice, and diction
- Good organizational and time management skills
- Ability to analyze and solve problems effectively
- Accurate; consistent attention to detail
- Demonstrated understanding and application of effective selling strategies and techniques
- Confidence to initiate customer contact, and comfortable asking for the sale
- Strong team player who works productively with a wide range of people and personalities
- Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
- Basic computer and keyboarding skills
- Able to perform basic business math
- Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A JUNK TRUCK® Core Values
- Being bilingual is a plus
- Shift available:
- 11 am - 8 pm Monday - Friday. Must also be available to work two Saturdays a month
Working Conditions:
This position is located in our TWO MEN AND A TRUCK® Michigan Support Center. Work is generally performed in an office setting with no unusual hazards. Travel is not required.