Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Description
This position is responsible for handling customer service transactions while providing an exceptional in-branch customer experience.
Works to establish new relationships and strengthen existing while using a consultative approach to understand customers' financial needs and educates them on how to get the greatest value from our products and services.
Remain well-informed with products and services offered by the bank and actively participates in the bank-wide referral program.
Bilingual skills a plus
Requirements
The successful candidate should be a team player who is detail oriented and adaptive with inspiration to make a difference to our customers and the communities that we serve.
PREFERENCES
Prior banking, sales, and/or customer service experience
Prior cash handling or Bank Teller experience
SKILLS AND COMPETENCIES
• Ability to assist customers with digital banking offerings
• Strong customer focus
• Ability to handle multiple priorities simultaneously
Competitive Salary & Benefits. EOE
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0 Head Teller jobs found in Augusta, GA area