Head Teller jobs in Baton Rouge, LA
Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Head Teller jobs
Head Teller
- M C Bank and Trust Co.
-
Morgan, LA
FULL_TIME
-
Job Description: A successful Head Teller is versatile, flexible, and talented being able to multi-task within the branch. This employee will process transactions, handle account maintenance while exhibiting impeccable problem-solving skills and demonstrating exceptional customer service interactions. The Head Teller will serve as a mentor to train team members through the onboarding process along with new processes, procedures including products and services.
Expectations:- Leads the Customer Service Satisfaction of the branch, including resolving customer issues with a manner that is consistent with M C Bank policies and procedures.
- Leads the Technical Performance of the branch through maintaining control over key risk areas of the center, including tellers’ difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions.
- Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
- Handle single control vault, ensuring proper control of vault cash, follow all audit and security policies and procedures.
- Maintain workflow and handle scheduling the tellers.
- Responsible for evaluating the employee’s performance and coaching when needed.
- Determine and satisfy training needs and establishing performance plans.
- Cross-sells and makes referrals to generate new business and additional services, promote bank products, and further establish business relationships.
- Conduct teller meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff.
- Assists in conducting meetings to promote sales, product knowledge and customer service
- Explains product benefits, changes, restrictions, requirements, and any other relevant product information to customers and tellers.
- Responsible for ensuring proper control and maximum efficiency in the teller line.
- Ensures all audit and security policies and procedures are followed during customer service hours and at branch opening and closing.
- Control the inventory of cash, Official Checks and Personal Money Orders through dual control.
- Monitors the daily balancing and processing of ATM, including the servicing and required audits.
- Responsible for the verification of deposits in the night and lobby depository.
- Alerts tellers about any suspected fraud, kiting, theft, or other illegal activity.
- Secures all applicable cash records and all other transaction records, supplies and computer equipment at the end of the workday.
- Responsible for monitoring, controlling teller cash limits and branch cash.
- Accountable for ensuring that the total cash in the branch is balanced daily.
- Coordinate and assist with the dual control vault responsibilities.
- Use good judgment and follow bank policies when overriding transactions for tellers with withdrawals/less cash authority.
Qualifications and Education RequirementsHigh school diploma or equivalent. 2 – 5 years related experience or equivalent combination of education and experience. Experienced with 10-Key and Microsoft Outlook, Word, and Excel.
Preferred Skills- Basic math and computer skills.
- High level of accountability, efficiency, and accuracy.
- Strong sales skills are a plus.
- Professional appearance and courteous manner.
- Exceptional time management, communication, and customer service skills.
Additional Notes- Must have ability to solve practical problems and deal with a variety of situations exercising flexibility, critical thinking skills and sound judgment in a fast-paced environment
- Must be detail oriented and well organized
- Must be flexible and able to shift resources and priorities as required
- Must be able to complete all assignments with minimal supervision
- Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
M C Bank is an Equal Opportunity / Affirmative Action employer, committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws. All hiring decisions are based on qualifications, merit, and business needs. - 16 Days Ago
Head Teller
- Synergy Bank
-
Baton Rouge, LA
FULL_TIME
- LOCATION: 6323 Mourning Dove Drive, Baton Rouge, LA 70817 SCHEDULE: 40 Hours (Monday - Friday, 7:30 AM - 5:30 PM) DEPARTMENT: Retail Sales SUPERVISOR: Branch Manager POSITION SUMMARY: The Head Teller ...
- 1 Day Ago
Head Teller
- Red River Bank
-
Baton Rouge, LA
FULL_TIME
- Summary Supervises and coordinates activities of workers engaged in receiving and paying out money and keeping records of transactions in banks and similar financial institutions by performing the fol...
- 1 Month Ago
Resource Specialist (Head Teller)
- First Guaranty Bank
-
Denham Springs, LA
FULL_TIME
- Great employees are essential to maintaining the confidence our customers place in us. FGB believes that our employees are our greatest asset as demonstrated in their professionalism and dedication. W...
- 7 Days Ago
Resource Specialist (Head Teller)
- First Guaranty Bank
-
Amite, LA
FULL_TIME
- Great employees are essential to maintaining the confidence our customers place in us. FGB believes that our employees are our greatest asset as demonstrated in their professionalism and dedication. W...
- 28 Days Ago
Teller
- M C Bank and Trust Co.
-
Morgan, LA
FULL_TIME
- Job Description: The Teller position requires someone who is organized, attentive, and provides exceptional service to our customers by handling routine tasks, such as processing payments, accepting d...
- 13 Days Ago
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0 Head Teller jobs found in Baton Rouge, LA area
Financial Advisor Assistant
- Losey
-
Baton Rouge, LA
- Are you awesome? Awesome at MS Office, Adobe, and web applications? Losey Insurance and Financial Services seeks to hire...
- 4/19/2024 12:00:00 AM
Market General Manager
- KFC
-
Baton Rouge, LA
- West Quality Food Service, Inc. is a 47 year old company with restaurants in Mississippi, Louisiana, Tennessee, and Alab...
- 4/19/2024 12:00:00 AM
Market General Manager
- KFC
-
Baton Rouge, LA
- West Quality Food Service, Inc. is a 47 year old company with restaurants in Mississippi, Louisiana, Tennessee, and Alab...
- 4/19/2024 12:00:00 AM
Market General Manager
- KFC
-
Baton Rouge, LA
- West Quality Food Service, Inc. is a 47 year old company with restaurants in Mississippi, Louisiana, Tennessee, and Alab...
- 4/19/2024 12:00:00 AM
Project Manager With PLM(Product Life Cycle Management)
- The Dignify Solutions LLC
-
Baton Rouge, LA
- Bachelor's Degree or equivalent education and/or work experience 10+ years direct work experience in a project managemen...
- 4/19/2024 12:00:00 AM
Resource Specialist (Head Teller)
- First Guaranty Bancshares, Inc.
-
Denham Springs, LA
- Great employees are essential to maintaining the confidence our customers place in us. FGB believes that our employees a...
- 4/18/2024 12:00:00 AM
Resource Specialist (Head Teller)
- First Guaranty Bancshares, Inc.
-
Denham Springs, LA
- Great employees are essential to maintaining the confidence our customers place in us. FGB believes that our employees a...
- 4/18/2024 12:00:00 AM
Mortgage Loan Originator
- 1st Phase Mortgage
-
Baton Rouge, LA
- Job Description Job Description We are seeking a Mortgage Loan Originator to become a part of our team! Veteran owned bu...
- 4/18/2024 12:00:00 AM
About Baton Rouge, Louisiana
Baton Rouge (/ˌbætən ˈruːʒ/ BAT-ən ROOZH; from French bâton rouge [bɑtɔ̃ ʁuʒ] (listen), meaning 'red stick') is the capital of the U.S. state of Louisiana. Located on the eastern bank of the Mississippi River, it is the parish seat of East Baton Rouge Parish, the most populous parish in Louisiana. It is the 99th most populous city in the United States, and second-largest city in Louisiana after New Orleans. It is also the 16th most populous state capital. As of the U.S. Census Bureau's July 2017 estimate, Baton Rouge had a population of 227,549, down from 229,493 at the 2010 census. Baton Rou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Head Teller jobs
$36,716 to $45,840
Baton Rouge, Louisiana area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Head Teller do?
Head Teller in Allentown, PA
The head teller completes managerial duties as well as typical teller duties.
December 01, 2019
Head Teller in Nashua, NH
Head teller interview questions shared by candidates.
February 05, 2020
Head Teller in Kansas City, MO
The teller, for example, interacts with the audience most vital to your bank’s reputation—your customer.
January 09, 2020