Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
POSITION DESCRIPTION
The Client Success Champion I (CSC I) is responsible for delivering excellent service through personalized, efficient, and accurate handling of client needs. They enhance the client’s experience by providing exceptional, professional, and consistent service using a video system or providing branch relief coverage. The duties of the CSC I include but are not limited to, processing all teller transactions, answering phones, following up on client inquiries and assisting in various Branch Support related tasks. All retail employees are responsible for identifying referral opportunities and making qualified referrals to branch leadership team and business partners.
This is a part-time position that will average 20 hours per week.
POSITION QUALIFICATIONS
High School diploma or GED required. Level experience requirements or equal experience and education. Level I minimum of 1 year cash handling or customer service experience. Level II requires at least 1 year of teller experience. Level III requires at least 2 years banking, customer service. Skill competencies required include, but are not limited to:
POSITION RESPONSIBILITIES
Duties may include but not limited to the following:
Responsibility #1 Branch Financial Performance / Customer Service
Responsibility #2 Transaction Management
Responsibility #3 Communication
Other Duties as Assigned
Each employee makes a significant contribution to the success of Sound Community Bank. It is expected that each employee will readily accept additional duties and offer their services wherever and whenever necessary to ensure our success.
Corporate Core Values
Demonstrates behavior and actions which support Sound Community Bank’s values. Must have an overall understanding of bank operations, ensure compliance with regulatory requirements, including
the Bank Secrecy Act.
Compensation
Hourly wage is dependent on experience.
CSC I $17.85 - $26.75
CSC II $19.50 - $29.25
CSC III $21.60 - $32.40
This position is eligible for a quarterly incentive bonus of up to 10% of quarterly wages based on the achievement of personal and branch performance goals.
Health and Retirement Benefits
Health, Dental, and Vision insurance plans for employee and dependents
Employer-paid Group Life & AD/D insurance
Wellness Program discount towards medical insurance premiums, Employee Assistance Program
401(k) plan options with up to 3.5% employer match and Employee Stock Ownership Program (ESOP)
Voluntary benefits include: Health Savings Account (HSA), Voluntary Life & AD/D, Accident Plan, Critical Illness Coverage, Short-term Disability, Long-term Disability, Flexible Spending Account (FSA) and Dependent Care Account
Time-off Benefits
Two weeks Paid Vacation, Paid Employee Days for Birthday and Hire Date Anniversary, Paid Sick and Safe Time (7 days per year), Bank Paid Holidays (11 per calendar year)
Other Benefits
We also offer the following (some perimeters apply): Tenure Bonus Program, Continuing Education/Tuition Assistance – up to $2,500 per year, Student Loan Debt Repayment - up to $100 per month, ORCA Passport/Transportation Alternatives/Benefit Allowance, Charitable Donation Matching Program, Gym/Health monthly reimbursement, Pet Insurance monthly reimbursement, Employee mortgage and consumer loans, Banking services (of course!) free of normal service charges, Employee Recognition Program
EEO is the Law
Sound Community Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status or any other characteristic protected by law.
HOW TO APPLY
Apply for the position by clicking on the Apply button or visit our Career Center for all open positions at https://www.soundcb.com/about-us/career-opportunities.html
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