Head Teller jobs in Cedar Falls, IA

FULL-TIME POSITION - 40 Hours/week between 7:45-5:45pm M-F and Saturday rotation 8-noon.

Major Function:

A Teller is responsible for assisting customers with processing a variety of transactions, answering questions and concerns, while developing relationships with existing and prospective customers through consistent delivery of customer service.

Essential Duties:

• Provide consistent delivery of customer service to maximize customer satisfaction and retention.
• Ensure that each customer receives outstanding service by providing accurate information, building rapport, and processing all transactions efficiently and accurately.
• Answer incoming phone calls, directly handle and/or research routine requests, questions, and concerns, or determine appropriate employee to transfer call to.
• Identify customers' needs through effective listening skills, asking clarifying questions, and communicating opportunities to the customer, referring to other lines of business as appropriate.
• Balance daily work, ATM, night drop, vault, and coin machine within given time frame and properly follow operation policies and procedures.
• Assure confidentiality of customer information and adhere to all operational, security, risk and regulatory policies and procedures.
• Assist other departments with performing administrative tasks.
• Represent the bank and promote a positive image through active community involvement.
• Cultivate a culture that supports our core values through innovation, creativity, teamwork, and diversity.

Requirements:

• Previous cash handling and customer service experience preferred.

Knowledge, Skills & Abilities

• Ability to exhibit our core values of Excellence, Integrity, Ownership, and Community.
• Basic/Intermediate computer literacy, with knowledge of Microsoft Office (Word, Excel, Outlook).
• Well organized, accurate and detail oriented.
• Excellent verbal, non-verbal, and written communication skills.
• Ability to work under pressure and multi-task.
• Ability to work independently or in team environment.
• Strong reading, writing, and mathematical skills.
• Excellent customer service and interpersonal skills.
• Ability to resolve challenging customer and/or employee situations.