Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
About us
We are professional and agile.
Our work environment includes:
Apply in Store or at www.HotHeadBurritos.com/application
Responsibilities:
- Oversee and manage the daily operations of the shift
- Ensure excellent customer service and satisfaction
- Train, mentor, and supervise team members
- Monitor and maintain quality control standards
- Handle customer inquiries, complaints, and issues
- Assist with inventory management and ordering supplies
- Ensure compliance with health and safety regulations
- Collaborate with other shift leaders and management to achieve company goals
Qualifications:
- Previous experience in the food industry, catering, or hospitality management preferred
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Experience in interviewing, hiring, and training staff members
- Knowledge of culinary techniques and food preparation
- Familiarity with banquet operations and event planning is a plus
- Ability to handle cash transactions accurately and efficiently
- Exceptional customer service skills with a focus on creating a positive experience for guests
We offer competitive pay rates, opportunities for career advancement, and a supportive work environment. If you are a dedicated professional with a passion for hospitality and leadership, we would love to hear from you. Apply now to join our team as a Shift Leader!
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
Expected hours: 35 – 45 per week
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Work Location: In person
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