Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Organization: Total Community CU
Date Posted: January 23, 2024
Region: Southeast Michigan
Location of Position: Taylor
Position Level: Entry
The primary duties consist of managing the Teller line, scheduling and coaching the Tellers to ensure excellence in customer service, working with the Branch Manager on providing recommendations and ideas for improvement, supervising product cross-selling, and solving member issues. The Head Teller is responsible for successful operations of the Teller line in the Credit Union, and will have many duties to ensure proper functionality. These include but are not limited to serving as Vault Teller, ordering cash, loading cash into ATMs and TCRs, ensuring the accuracy of CTRs and SARs, managing equipment and supplies, and maintaining a thorough knowledge of laws, policies, and regulations in the financial industry.
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