Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Head Housekeeper Job Description
The position of Head Housekeeper is designed to assist management with regard to training new employees, inspecting rooms, along with other duties assigned by management.
The Head Housekeeper position is one of the most critical positions at the hotel. This person should possess leadership abilities as well as good cleaning skills.
The job description for this position is only a general summary of the duties of the Head Housekeeper may be required to perform. It may be necessary to perform other duties, which are not listed below:
Be ready to begin work at specified time. Dress should be appropriate uniform and name tag worn. The Head Housekeeper is to be the role model for housekeeping staff. Appearance is important.
Check personal appearance and dress code compliance.
Personally train all housekeepers
Prepare work schedule for housekeepers at least one week in advance. The manager is to approve the schedule
My be required to clean rooms, do laundry and public spaces
Coordinate laundry duties for personnel and housekeepers
Inspect each room every day; vacant and occupied
All Head Housekeepers are to carry a caddy of supplies with them when they are inspecting rooms so they can attend to small cleaning details and replace any missing items in the rooms. The caddy should contain the items approved by Daly Seven and the hotel brand.
Complete an inventory monthly. Complete a daily list of missing linen. Keep manager informed of shortages and status of inventory for ordering purposes
Monitor housekeeping and laundry on a daily basis
Help strip rooms, stock inventory, assist in laundry as time allows
Check all supply areas at end of shift for security
Supervise overall housekeeping procedures. Check for compliance with established company procedures
Prepare schedule on a regular basis for turning mattresses, shampooing carpet, and deep cleaning
Take pride in appearance of entire hotel to help keep it clean and in good repair. Refer maintenance problems to management.
Assign daily room cleaning, also cleaning of corridors, etc.
Follow up on all duties assigned by management
Critique housekeepers performance, commend good performance and counsel poor performers
Follow up on late check-outs and “Do Not Disturb” signs to ensure rooms are cleaned
Report any potential safety hazards to management. Make safety a priority and
consistently review proper techniques and safety measures with staff. Head
Housekeeper must be able to lift, bend, stoop and go up and down stairs. Head
Housekeeper must be able to lift up to 30 pounds. Employee required to seek
assistance if unable to lift or move an item over 30 pounds.
Keep all business confidential on and off duty. Do not discuss personal issues or
salary information with any housekeepers other than the individual involved.
No employee is to clock-in for another. No employee will be clocked in who is not
physically working. No employee will work unless they are clocked in. No employee
will remain on the clock when they are leaving the property for any reason other than
approved company business. Housekeepers must take a 30-minute lunch break every day
between 12:00 and 1:00.
Employees are to follow all company policies and procedures as stated as well as any
new policy implemented in the future.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
Shift:
Work Location: In person
Clear All
0 Head Teller jobs found in Greensboro, NC area