Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Customer Service Specialist II (Head Teller – Main Office)
Are you passionate about helping customers with their financial needs and goals? At Susquehanna Community Bank, we understand that community banking is built on trusted relationships, and our “touch” is personalized. Our dedicated employees deliver a better banking experience and exceptional customer service to our customers.
The Customer Service Specialist II (Head Teller – Main Office) is responsible for overseeing and providing supervision to the Customer Service Representatives, processing personal and commercial transactions and providing fast and friendly customer service. This individual will also act as the liaison to all Customer Service Specialist (Head Tellers) at the other branch locations.
Job Duties will include:
Skills and Experience we look for
Location: This is a full-time position located at our West Milton office.
Please visit https://scb.bank/careers for additional details and to apply.
Equal Opportunity Employer including Disability/Vets.
Member FDIC. Equal Housing Lender.
Job Type: Full-time
Benefits:
Schedule:
Work Location: In person
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