Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Teller - Full Time
Bank Tellers are responsible for handling customer financial transactions like deposit, withdrawals, transfers, and money orders. Duties may also include counting cash, answering phones, filing and paperwork, managing ATM deposits, and balancing numbers at the end of the day.
Responsibilities:
Assisting customers with processing transactions such as deposits, withdrawals, or payments.
Resolving complaints or account discrepancies and answering questions.
Provide excellent customer service.
Maintaining and balancing cash drawers and an excellent difference record.
Keeping a clean, organized work area and a professional appearance. Maintain positive, professional and safe working environment.
Handling currency transactions and confidential information in a responsible manner. Following all bank's policies and procedures.
Identifies cross-sell opportunities and is responsible for achieving the branch and personal sales referral targets.
Qualifications:
Cash handling experience; prior Teller experience preferred
Requires a strong aptitude for figures and customer service skills.
Ability to stand for prolonged periods of time.
Ability to lift up to 25 lbs.
Ability to reach, bend, stoop and walk to access safe deposit boxes, ATM vault, etc.
Ability to use keyboard, monitor and calculator; dexterity to sort and count money (coins and bills).
Excellent customer service and communication skills
Proficient in Microsoft Office
Minimum High School Diploma/GED
Estimated Salary Range: $40,000 - $45,300/annually
First National Bank LI is an Affirmative Action, Equal Opportunity Employer M/F/Disabled/Veteran.
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