Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
PRIMARY OBJECTIVE OF POSITION:
Perform transnational duties to serve members by receiving or paying out funds with high
accuracy. Maintain accurate transnational records. Provide cash receipt and payment services
in accordance with credit union policies and procedures. Cross-sell and promote credit union products and services.
ESSENTIAL JOB FUNCTIONS
4. All other duties as assigned.
RELATIONSHIPS AND CONTACTS
Supervise Approximately: None
Reports To: Branch Manager
Contacts: Frequent contact face to face or by telephone with members and some contact with other departments.
REQUIREMENTS
EDUCATION
High school Diploma/GED is required
EXPERIENCE
Requires communication, mathematical and general business knowledge or equivalent to satisfactorily perform the job duties. Six (6) months of cash handling experience is preferred. Most important to this position are accuracy, speed, customer relations, judgment, reliability, and ability to engage in relationship building, a highly positive, service orientated attitude.
PHYSICAL REQUIREMENTS
Position involves wrist/hand manipulation; restriction to work station for extended periods of time; ability to lift up to 50 lbs; ability to bend, stoop and reach overhead. Vision abilities required by this job include close vision for frequent viewing of computer monitor and review of documents. May be required to stand for extended periods of time. Communication abilities required by this job includes clarity in speech and hearing for effective staff/member interaction.
EQUIPMENT SKILLS
Calculator, copy machine, Currency Counter, Cash Dispenser/RBU, cash advance terminal, and personal computer with windows environment.
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