Head Teller jobs in New London, CT

Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Assistant Head Teller/MSRI - Westerly, RI
  • Navigant Credit Union
  • Westerly, RI FULL_TIME
  • ABOUT:

    People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.

    Now at more than $3 billion in assets, Navigant Credit Union is among the largest credit unions in Rhode Island, yet still maintain our community-driven values.

    Those values-and our belief in putting people first-are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News.

    Our Core Values consist of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees.

    Our company prides itself on demonstrating community-based values and investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including a rich medical and dental plan, vision benefits, a robust 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and opportunities to give back to the community.

    If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!


    ABOUT THE ROLE:

    Under general supervision, but following established policies and procedures, provides leadership and direction to the Tellers. Delivers exceptional customer service, aligned with the Credit Union's core values and mission statement. Supervises sales and service programs to ensure goals are communicated, met and improved. Responsible for the efficient and effective delivery of products and services to members. Responds to questions and/or provides information upon request from members (internal and external). Processes requests/transactions, as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services. Provides such member services as opening new accounts, ordering checks, account maintenance, corrections, etc. Interviews and assists members complete loan applications, obtains pertinent loan information and prepares necessary paperwork to disburse loans.


    WHAT YOU WILL DO:

    MAJOR RESPONSIBILITIES

    1. Maintains security and compliance with Credit Union Security Plan.
    2. Assists Head Teller with daily functions such as reviewing reports; processing ATM transactions; ordering and verifying cash shipments; verifying and balancing the vault, ATM and cash recycler; and balancing and closing the branch.
    3. Oversees the tellers, prepares schedules, responds to questions/concerns, and delegates work as needed.
    4. Overrides teller transactions based on authority within policy and procedure.
    5. Handles escalations and member complaints related to the Tellers' functions.
    6. Conducts monthly/quarterly audits: card stock inventory, official checks and money orders, night deposit contracts, and surprise cash/check audits for tellers.
    7. Responsible for daily and monthly reports: overrides and teller differences.
    8. Performs teller transactions, both operational and sales oriented.
    9. Opens new member accounts and provides information to new and prospective members by explaining and cross-selling Credit Union products and services. Completes forms for opening and processing all types of accounts, including share, share draft, money market, certificates, IRAs, etc.
    10. Maintains and services existing members' accounts: address changes, names changes, check re-orders, wire transfers, stop payments, etc.
    11. Monitors teller performance by completing quarterly "Member Experience" evaluations and coaches tellers on the spot and during one on one meetings.
    12. Provides input to Head Teller and Branch Management with performance management, disciplinary actions, and employee evaluations.
    13. Originates, underwrites and closes Consumer Loans offered by the Credit Union.

    QUALIFICATIONS:

    Education

    High school diploma or equivalent (GED) education required.

    Experience/Skills/Knowledge:

    1. Preferred: Minimum 3 years previous experience as an Assistant Head Teller/Teller/MSR. Demonstrated knowledge of CU policies and procedures.
    2. Excellent verbal, written, telephone and interpersonal communication skills. Must possess a strong service orientation and willingness to sell products and services.
    3. Excellent organizational, analytical and problem-solving skills.
    4. PC proficient including Microsoft Office (Word, Excel, Outlook) and the Internet.
    5. Ability to function in a financial institution branch environment and utilize standard office equipment, including but not limited to: PC, fax, copier, currency counter, money order encoder, telephone, etc. Ability to lift a minimum of 25 lbs. (coin bags). Some travel required.

    GENERAL DESCRIPTION:

    PHYSICAL TASKS:

    • Standing/Walking - Frequent
    • Hearing - Ability to receive information through oral communication (face to face and telephone). -Continuous
    • Talking - Expressing or exchanging ideas by means of the spoken word (face to face and telephone). -Continuous
    • Reading - Ability to receive information through fax, e-mail, and text messages - Continuous

    AUDIO / VISUAL:

    • Requires vision to perform work dealing with data, figures and computer screens. - Continuous
    • Requires ability to prepare and execute presentations, training programs, and seminars. - Continuous

    PSYCHOLOGICAL/MENTAL DEMANDS:

    • Responds positively and productively to stressful internal (employee)/situations. - Continuous
    • Assists others to work harmoniously and effectively as part of a work team. - Continuous
  • 24 Days Ago

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Teller
  • Citizens
  • Old Lyme, CT FULL_TIME
  • Description Starting Salary : $17 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do Youll greet our customers in our lobbies. Youre ...
  • 18 Days Ago

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Teller
  • KeyBank
  • Old Saybrook, CT FULL_TIME
  • Job Summary Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. As a Lead Teller, you act as a resource in identifying and resolving client serv...
  • 1 Month Ago

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Head Teacher
  • Stonington Community Center
  • Stonington, CT FULL_TIME
  • Summary Job description TITLE: Head Teacher DEPARTMENT: Education REPORTS TO: Youth Program Administrator Part-time, Exempt JOB OVERVIEW: COMO Kids is enrichment programming for students in elementary...
  • 21 Days Ago

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HEAD CASHIER
  • Cash Home Center Inc
  • East Lyme, CT FULL_TIME
  • Operates cash register to accept payment for merchandise or services. Handle daily deposits, balance cash drawers, and assist in operations of register area.
  • 23 Days Ago

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Head Chef
  • The Social Bar & Kitchen
  • London, CT FULL_TIME
  • **Now Hiring: Culinary Mastermind & Beer Whisperer** Are you a culinary virtuoso with a knack for creating dishes that leave taste buds tingling in delight? Can you pair craft beers with such precisio...
  • 24 Days Ago

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0 Head Teller jobs found in New London, CT area

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Commercial Loan Officer
  • Guilford Savings Bank
  • Old Saybrook, CT
  • Job Description Job Description POSITION DESCRIPTION: Responsible for developing and maintaining strong and profitable r...
  • 3/28/2024 12:00:00 AM

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Restaurant Delivery
  • Doordash
  • Quaker Hill, CT
  • Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S, DoorDash connects local businesses an...
  • 3/28/2024 12:00:00 AM

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Manager (LCSW, LMFT, LPC) - Psychiatric Emergency Services
  • Hartford Healthcare
  • Quaker Hill, CT
  • Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Monday - Friday Work where ever...
  • 3/28/2024 12:00:00 AM

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BUSINESS LENDER
  • Charter Oak Federal Credit Union
  • Waterford, CT
  • Job Description Job Description The Credit Union has an immediate opening for a Business Lender. This is an excellent op...
  • 3/27/2024 12:00:00 AM

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Assumption Loan Processing & Closing Specialist (Temporary Position)
  • Planet Home Lending
  • Meriden, CT
  • Job Description Job Description The Assumption Loan Processing & Closing Specialist, will work with applicants and borro...
  • 3/26/2024 12:00:00 AM

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Relationship Banker I
  • Webster Bank
  • Old Lyme, CT
  • If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to...
  • 3/25/2024 12:00:00 AM

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Assistant Branch Manager - East Hampton Branch
  • Dime Community Bank
  • East Hampton, NY
  • Dime Community Bank is seeking an Assistant Branch Manager (ABM) for its East Hampton Branch. The ABM will be responsibl...
  • 3/24/2024 12:00:00 AM

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Assistant Branch Manager - East Hampton Branch
  • Dime Community Bank
  • East Hampton, NY
  • Dime Community Bank is seeking an Assistant Branch Manager (ABM) for its East Hampton Branch. The ABM will be responsibl...
  • 3/24/2024 12:00:00 AM

New London is a seaport city and a port of entry on the northeast coast of the United States, located at the mouth of the Thames River in New London County, Connecticut. It was one of the world's three busiest whaling ports for several decades beginning in the early 19th century, along with Nantucket and New Bedford, Massachusetts. The wealth that whaling brought into the city furnished the capital to fund much of the city's present architecture. The city subsequently became home to other shipping and manufacturing industries, but it has gradually lost most of its industrial heart. New London ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Head Teller jobs
$41,069 to $51,276
New London, Connecticut area prices
were up 1.7% from a year ago

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