Head Teller jobs in New Orleans, LA
Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Head Teller jobs
Teller, Head
- Synergy Bank
-
Gray, LA
FULL_TIME
-
LOCATION: 3855 West Park Ave, Gray, LA 70359
SCHEDULE: 40 Hours (Monday - Friday: 8-hour shift between 7:30 AM and 6:15 PM, Saturday rotation: 8:45 AM - 12:15 PM)
DEPARTMENT: Retail Sales
SUPERVISOR: Branch Manager
POSITION SUMMARY: The Head Teller is directly responsible for overseeing a team of Tellers that report to them daily. The Head Teller will also step in to assist customers and other Tellers as needed or as directed by management. They will conduct performance evaluations, train or coach their team where necessary, and strive for continued growth within their team of Tellers.
POSITION RESPONSIBILITIES: General Job Functions- Performs normal Teller duties as needed, or as directed by management.
- Protects customers and the bank from fraudulent activity including counterfeit checks, unfair, deceptive and abusive practices, and elder abuse.
- Audits Assistant Head Teller’s cash drawer monthly.
Vault custodian duties:- Maintains adequate cash inventory for teller department, monitoring total cash on hand and notifying management of outages, including over-limit at the end of the workday.
- Balances and records vault transactions daily.
- Ensures that all vault transactions are done under dual control by at least two qualified bank employees.
- Verifies all money received or sent for federal deposit.
- Recording and spot-checking bait money for vault and all cash drawers.
- Making sure all cash, coin and negotiables are secured daily before leaving the bank.
Provides the Synergy Bank standard of excellence in customer service:- Providing excellent customer service to every guest of the Bank by greeting them and managing their inquiries.
- Acts as a role model by possessing a strong work ethic, is able to balance records well, and demonstrate a firm knowledge of all the inner workings within the department.
- Monitors customer activity to ensure that everyone receives satisfactory service.
- Manages unusual window transactions and answers difficult customer questions.
- Encourages sales referrals from their team while providing consistent referrals themselves.
- Assists in answering telephones when necessary.
Assumes accountability of the overall Teller function of the branch:- Provides knowledge and guidance in problem solving, motivation, and employee development of all team members.
- Executes approvals and overrides as requested.
- Prepares work schedules weekly while anticipating staffing needs during breaks based on customer traffic.
- Ensures that customers are met with appropriately trained staff who are ready to go at the advertised time.
- Trains new staff in use of bank’s equipment, their policies, procedures, all customer service activities, cross-selling, and effective and accurate processing of customer account transactions.
- Conducts departmental meetings while acting as a liaison between the Tellers and the Branch Manager.
- Reviews staff Reg CC holds.
- Maintains an open line of communication with staff and all other departments.
- Conducts performance evaluations by identifying the developmental needs of his/her staff while coaching, mentoring, and helping to improve their knowledge and/or skills.
- Ensures security procedures and all bank policies are followed.
- Ensures all required duties are completed timely, such as money order remittance, work in courier bag by deadline, re-cap sheet complete, timers set and armed, etc.
- Assists Tellers in locating cash discrepancies and audits tellers when out of balance.
- Responsible for reporting any outages and making necessary collection efforts.
- Conducts monthly cash and required audits of money orders, official checks, gift cards, other negotiables, reviews ATM, night deposits, surveillance, and branch logs for accuracy in the absence of the Assistant Head Teller.
- Participates on ATM on-call response and alarm response teams.
- Carries out various duties as directed by their supervisor.
REQUIRED QUALIFICATIONS:- Ability to adapt and problem solve with minimal notice.
- Ability to resolve conflicts between co-workers.
- Ability to exhibit positivity and cooperation while embracing the ideas of others.
- Must be aware of the actions and reactions of others and respond appropriately.
- Ability to utilize decision making skills.
- Advanced knowledge of bank products in order to train team members and assist with cross-selling.
- Must have reliable transportation to commute to and from work.
EDUCATION AND EXPERIENCE REQUIRED:- Minimum of 2 years teller experience
- Previous experience in a supervisor role.
- High School Diploma or GED equivalent.
EDUCATION AND EXPERIENCE PREFERRED:- Minimum of 3 years previous Head Teller experience or five years Assistant Head OR Senior OR Vault Teller
- Knowledge of CSI / NuPoint system.
- Associates or higher in Business or related area of study.
COMMUNICATION: Must be able to communicate information professionally to supervisors and co-workers both verbally and in written format.
PHYSICAL REQUIREMENTS:- Ability to adapt to a flexible work schedule, which will generally consist of 40 hours of work per week but given that he/she is in a supervisor role, they will need to make themselves available Monday - Friday: 8-hour shift between 7:30 AM and 6:15 PM, Saturday rotation: 8:45 AM - 12:15 PM
- Must exhibit proper dexterity with both hands and all digits.
MENTAL REQUIREMENTS:- Must have the attention span to stay alert and attentive during a “normal” 8 – 10 ½ hour workday.
- Physical and cognitive ability to perform the essential duties and functions of his/her job.
Equal Opportunity Employer / Veterans / Disabled - 21 Days Ago
Teller, Head
- Synergy Bank
-
Thibodaux, LA
FULL_TIME
- LOCATION: 209 East Bayou Road, Thibodaux, LA 70301 SCHEDULE: 40 Hours (Monday - Friday: 8-hour shift between 7:30 AM and 6:15 PM, Saturday rotation: 8:45 AM - 12:15 PM) DEPARTMENT: Retail Sales SUPERV...
- 1 Month Ago
Teller
- Synergy Bank
-
Gray, LA
FULL_TIME
- LOCATION: 3855 West Park Ave, Gray, LA 70359 HOURS: 40 HOURS with Varying Daytime Shifts (Hours of Operation: Monday - Friday 7:30 AM - 6:15 PM, Saturday, 8:45 AM - 12:15 PM) SUPERVISOR: Head Teller P...
- 17 Days Ago
Teller
- Synergy Bank
-
Houma, LA
FULL_TIME
- LOCATION: 1036 W Tunnel Blvd, Houma, LA 70360 HOURS: 40 HOURS with Varying Daytime Shifts (Hours of Operation: Monday - Friday 7:30 AM - 6:15 PM, Saturday, 8:45 AM - 12:15 PM) SUPERVISOR: Head Teller ...
- Just Posted
Teller
- Lofton Staffing Services
-
New Orleans, LA
FULL_TIME
- BANK TELLERS NEEDED We are looking for some financial customer service superstars! Our New Orleans office is currently seeking bank tellers for our local client. Duties are as follows: Will provide hi...
- Just Posted
Teller
- XPLORE FEDERAL CREDIT UNION
-
Covington, LA
FULL_TIME
- DescriptionTo assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments. To greet members, ascertain their reason for the branch visit, and...
- 1 Month Ago
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0 Head Teller jobs found in New Orleans, LA area
Commercial Loan Processor
- Insight Global
-
New Orleans, LA
- Responsibilities Processing loan documentation Entering documentation into the internal system Communicating between the...
- 4/26/2024 12:00:00 AM
Wealth Management Client Sales Specialist
- First Horizon
-
Metairie, LA
- Location: On site at location listed in job posting. Summary The Wealth Management Client Specialist will be actively in...
- 4/26/2024 12:00:00 AM
Asset Manager - Chalmette
- John H. Carter
-
Metairie, LA
- Essential Duties & Responsibilities Responsible for the initial screening of incoming work orders, identification of sco...
- 4/26/2024 12:00:00 AM
Foreclosure Specialist
- Jackson & McPherson LLC
-
New Orleans, LA
- Job Description Job Description Benefits: Dental insurance Flexible schedule Health insurance Opportunity for advancemen...
- 4/24/2024 12:00:00 AM
Foreclosure Specialist
- Jackson & McPherson LLC
-
New Orleans, LA
- Job Description Job Description Benefits/Perks Careers Advancement Opportunities Flexible Scheduling Competitive Compens...
- 4/23/2024 12:00:00 AM
Market Director, New Orleans, Louisiana
- Concierge Auctions
-
New Orleans, LA
- About Us: Concierge Auctions is the world's largest luxury real estate auction marketplace and has redefined how luxury ...
- 4/22/2024 12:00:00 AM
J.P. Morgan Wealth Management Private Client Advisor - Mandeville, Louisiana (Urgent Search)
- Jpmorgan Chase & Co
-
Mandeville, LA
- JOB DESCRIPTION At J.P. Morgan Chase, we have an enthusiasm for helping our clients, taking care of our employees, build...
- 4/22/2024 12:00:00 AM
Mortgage Loan Officer
- First Horizon Bank
-
New Orleans, LA
- Location: On site at location listed in job posting. Summary Do you want to help people in one of the biggest purchases ...
- 1/31/2024 12:00:00 AM
About New Orleans, Louisiana
New Orleans (/ɔːrˈliːnz, ˈɔːrl(i)ənz/, locally /ˈɔːrlənz/; French: La Nouvelle-Orléans [la nuvɛlɔʁleɑ̃] (listen)) is a consolidated city-parish located along the Mississippi River in the southeastern region of the U.S. state of Louisiana. With an estimated population of 393,292 in 2017, it is the most populous city in Louisiana. A major port, New Orleans is considered an economic and commercial hub for the broader Gulf Coast region of the United States.
New Orleans is world-renowned for its distinct music, Creole cuisine, unique dialect, and its annual celebrations and festivals, most notably ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Head Teller jobs
$37,296 to $46,564
New Orleans, Louisiana area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Head Teller do?
Head Teller in Allentown, PA
The head teller completes managerial duties as well as typical teller duties.
December 01, 2019
Head Teller in Nashua, NH
Head teller interview questions shared by candidates.
February 05, 2020
Head Teller in Kansas City, MO
The teller, for example, interacts with the audience most vital to your bank’s reputation—your customer.
January 09, 2020