Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Description
Provides positive and proactive delivery of all products and services offered at the lobby and drive through teller windows.
Duties and Responsibilities
Requirements
Required: Six months direct experience in customer service and cash handling. Ability to relate to customers in a courteous and professional manner. Ability to learn new skills. Ability to maintain confidential information. Ability to produce accurate results. Ability to lift up to 20 lbs. Ability to stand on your feet for long periods of time. Must be able to maintain personal finances responsibly. Exhibits emotional maturity/common sense.
Desirable: 1 year cash handling experience. Knowledge of computer software, including Microsoft Office Suite. Ability to work in a fast paced environment.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
EEO
Member FDIC
0 Head Teller jobs found in Omaha, NE area