Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Citizens Bank of WV has an opening for a Head Teller/Universal Banker in our New Martinsville office. This position reports directly to the Branch Manager and is responsible for supervising branch tellers, maintaining cash vault and other related teller duties, along with sales and service activities at the branch level, including assisting customers with new account needs.
We offer medical coverage, matched 401k plan, paid time off/holidays, and other employee incentives.
Applicants are required to authorize a credit check.
E.O.E.
Job Type: Full-time
Work Location: In person
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