Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
At cfsbank, we do more than handle money; we establish and build relationships with our customers. We pride ourselves on helping our customers, our employees, and the communities we serve to succeed. If you’re an individual that’s passionate about helping others, we encourage you to join our team.
As a Teller in our Branch team, you will have a role in delivering an exceptional experience to cfsbank customers. You will develop and support sustainable relationships with our customers, using your financial knowledge to offer beneficial solutions to help address their financial needs. While contributing to the success of the branch, you will also have the opportunity to take ownership of your career development through a variety of training opportunities.
Job Responsibilities
Deliver an exceptional customer experience by acting with a customer-first attitude while assisting with personal and business deposit account products and daily transactions.
Educate customers in person and over the phone - to build sustainable relationships and discover financial needs to provide beneficial product and service recommendations.
Ability to learn products, services, and procedures quickly and accurately; deliver solutions that make our cfsbank products work together.
Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
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