Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Responsible for implementing existing policies, procedures, and systems involving cashiering operations and member service functions. Coordinates, directs, and assigns work. Answers Member Service Representatives questions, resolves more complex problems, and oversees balancing. Responsible for smooth flow of teller lines, adequate window coverage, and general training of Member Service Representatives. Oversees provision of a full range of services to members and prospective members. Ensures members are promptly and professionally served. Acts as a Member Service Representative as needed and actively cross sells BFCU services.
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