Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
SUMMARY:
Under supervision, and in accordance with existing procedures and systems, provides a variety of member service functions involving the receiving and/or disbursing of funds (i.e. check, money order). Work involves constant and direct dealing with members, and requires the ability to accurately record information and communicate effectively. Work might be performed on the teller platform or at the drive thru windows.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be outgoing, enthusiastic, conscientious, group oriented, open to change and be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TRAVEL:
This role will require travel to Sumter for Teller Training and is expected to last approx.. three weeks. Additional travel for events, workshops, and training will be required periodically throughout tenure.
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