Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
BASIC PURPOSE: Provide high quality customer service by accurately and efficiently completing bank transactions as well as identifying products to meet financial needs of bank customers. Other duties may be assigned.
PRINCIPLE ACCOUNTABILITIES
Provide high quality customer service within the branch, including:
o Cash checks according to bank policies and procedures
o Accept deposits for checking and savings accounts; verify cash and checks received; determine proper short and long-term holds to be placed on deposited funds, in accordance with Regulation CC.
o Accept payments for various types of loans.
o Accept stop payments, revocations, stop ranges, alerts, address changes, check orders, deposit slip orders, telephone transfers, items for collections.
o Close checking and savings accounts.
o Process night deposits; mail receipts and records.
o Resolve customer’s problems with scope of authority.
o Sell cashier’s checks.
o Order Debit/ATM cards; notify “Hot Card” department and complete unauthorized usage report.
2. Contribute to overall banking center operations
o Balance cash and daily transactions and ATM.
o Understand and ensure compliance for regulations and reporting, including but not limited to: BSA, OFAC, CIP, etc...
o Verify check orders.
o Prepare change order.
o Assist with opening and closing banking center.
Support a sales environment and actively seek opportunities to cross-sell bank products, make customer referrals in support of the retail scorecard goal.
Adhere to the policies and procedures in Teller Manual.
Attend and/or complete applicable and required training sessions.
EDUCATION, EXPERIENCE, SKILLS:
Education- High school diploma or equivalent (GED)
Experience- Three (3) months of cash handling, sales or related experience.
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