Head Teller jobs in Wilmington, DE

Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

P
Teller
  • PNC
  • Castle, DE FULL_TIME
  • Position Overview

    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Full Time Teller within PNC's Retail Branch organization, you will provide exceptional customer service, accurately perform high volume customer banking transactions, educate customers on new technology and develop banking product referral opportunities through strong customer relationship skills. This position will be based in New Castle, Delaware at the Basin Road retail banking branch.

    Job Description

    • Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
    • Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.
    • Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
    • Applies product and procedural knowledge to solve customer's problems.
    • Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

    PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

    • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
    • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

    • To learn more about this and other opportunities on our team Watch this video.

    Competencies

    Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

    Addressing Customer Needs – Knowledge of and ability to meet customer needs by offering appropriate products in an appropriate manner.

    Banking Products – Knowledge of and ability to provide products and services available through the retail banking branch.

    Digital Awareness – Shares, shows and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.

    Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

    Fraud Detection and Prevention – Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.

    Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

    Matrix Management – Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.

    Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

    Understanding Customer Needs – Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of different customers.

    Work Experience

    Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

    Education

    No Degree

    Additional Job Description

    Benefits

    PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

    Disability Accommodations Statement:

    If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and select Option 4: Recruiting for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


    At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

    Equal Employment Opportunity (EEO):


    PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

    California Residents

    Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

  • 9 Days Ago

W
Teller
  • WELLS FARGO BANK
  • Dover, DE FULL_TIME
  • Why Wells Fargo : Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balan...
  • 9 Days Ago

A
Teller
  • APGFCU
  • North, MD FULL_TIME
  • DescriptionAPGFCU - Your Community Credit Union! For over 80 years, APGFCU has shared our financial experience and provided valuable products and services to build stability and financial independence...
  • 10 Days Ago

P
Teller
  • PNC Financial Services Group, Inc.
  • Elkton, MD FULL_TIME
  • Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work t...
  • 10 Days Ago

P
Teller
  • PNC Financial Services Group
  • Castle, DE FULL_TIME
  • Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customer...
  • 3 Days Ago

A
Teller
  • Aberdeen Proving Ground Federal Credit Union
  • North, MD FULL_TIME
  • APGFCU – Your Community Credit Union! For over 80 years, APGFCU has shared our financial experience and provided valuable products and services to build stability and financial independence, one membe...
  • 5 Days Ago

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0 Head Teller jobs found in Wilmington, DE area

P
Bilingual Part Time Teller
  • PNC Financial Services Group, Inc.
  • Wilmington, DE
  • Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. ...
  • 3/18/2024 12:00:00 AM

F
Teller - Part Time
  • Firstrust Bank
  • Gladwyne, PA
  • Objective: Provides friendly, efficient, and effective service to all customers. Performs a variety of financial transac...
  • 3/15/2024 12:00:00 AM

T
Store Supervisor/19th & Market (Philadelphia) (40hrs)
  • TD Bank Group
  • Philadelphia, PA
  • We are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a d...
  • 3/15/2024 12:00:00 AM

F
Teller - Part Time
  • Firstrust Bank
  • Gladwyne, PA
  • Objective: Provides friendly, efficient, and effective service to all customers. Performs a variety of financial transac...
  • 3/15/2024 12:00:00 AM

T
Store Supervisor/19th & Market (Philadelphia) (40hrs)
  • TD Bank Group
  • Philadelphia, PA
  • We are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a d...
  • 3/15/2024 12:00:00 AM

M
Assistant Head Teller - Store Supervisor
  • Myrepublicbank
  • Philadelphia, PA
  • ** Assistant Head Teller - Store Supervisor** **Job Category****:** Customer Service **Requisition Number****:** ASSIS00...
  • 3/14/2024 12:00:00 AM

M
Assistant Head Teller - Store Supervisor
  • Myrepublicbank
  • Philadelphia, PA
  • ** Assistant Head Teller - Store Supervisor** **Job Category****:** Customer Service **Requisition Number****:** ASSIS00...
  • 3/14/2024 12:00:00 AM

W
Consumer Banking Business Analyst
  • WSFS Bank
  • Wilmington, DE
  • Job Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their finan...
  • 3/14/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 17.0 square miles (44 km2). Of that, 10.9 square miles (28 km2) is land and 6.2 square miles (16 km2) is water. The total area is 36.25% water. The city sits at the confluence of the Christina River and the Delaware River, about 33 miles (53 km) southwest of Philadelphia. Wilmington Train Station, one of the southernmost stops on Philadelphia's SEPTA rail transportation system, is also served by Northeast Corridor Amtrak passenger trains. Wilmington is served by I-95 and I-495 within city limits. In addition, the twin-s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Head Teller jobs
$40,464 to $50,521
Wilmington, Delaware area prices
were up 1.0% from a year ago

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