Head of Ancillary Services jobs in Fort Lauderdale, FL

WE LOVE BEER!

Our company motto is "TRUST us for the Perfect Pint."

Our mission is to provide great-tasting draft beer to the consumer the way the brewmaster

intended and to grow the sales of draft beer in the markets we serve.

Position Overview:

The Service Team Lead at A Head for Profits (AHFP) plays a pivotal leadership role within our organization. They are responsible for supporting market managers, the draft service department, and the installation department while overseeing direct subordinates in draft service. This position will report to the Director of Service Management (DSM), but will also have accountability to other company executives and ownership.

Position Requirements:

• Exceptional interpersonal and communication skills.
• Proficiency in executing tasks based on provided directives.
• Knowledge of draft beer systems.
• Mechanical aptitude.
• Self-motivated and results-oriented.
• Ability to learn and retain product-specific information to convey features and benefits to the customer.
• Personal and reliable vehicle required (gas card and $250 monthly car stipend provided)

Position Responsibilities:

• Collaborate with the AHFP recruiting department to conduct in-person interviews and make hiring recommendations for qualified candidates to fill open positions.
• Ensure the quality control of service-related tasks and provide support with system installations to meet and exceed customer expectations.
• Collaborate with other managers to organize field labor, manage materials and equipment, and address internal and external customer concerns.
• Handle customer concerns related to service work, ensuring they are resolved in alignment with the company's policies and objectives.
• Assess employee performance by utilizing company-provided tools & resources.
• Organize, distribute, and track the use of company-owned tools and equipment.
• Review service quotes before they are submitted to customers.
• Provide constructive problem-solving and creative solutions in all operational categories.
• Manage product and shipment receipts in the warehouse.
• Assist management in weekly and monthly operational performance assessments.
• Assess departmental needs and propose improvements.
• Manage DST schedules for regular business hours and after-hours calls when applicable.

Salary and Benefits:

• Starting pay of $45,000
• Company gas card $250 monthly car stipend
• Company cell phone with data and minutes paid
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through our paid time off (PTO) programs, paid company holidays
• Eligibility for health, dental, and vision coverage subject to a 60-day waiting period.
• AHFP pays a portion of the employee's monthly medical insurance premium in an effort to offset the cost of their plan
• Free telemedicine through First Stop Health provided to employees and their immediate family members who enroll in health benefits
• Sick Pay
• Paid training tools and resources for success
• Biannual performance reviews growth opportunities
• Promotional incentives through AlphaPerks including travel discounts (hotels & car rentals), reduced-fee gym memberships, sales/discounts on retail purchases, and more