Head of Ancillary Services jobs in Houston, TX

Venterra is searching for an Ancillary Services Analyst who will assist with the development, implementation, and management of ancillary services and amenities for a portfolio of multifamily properties. Reporting to the Director of Ancillary Services, this role will be a key player within the Ancillary Services division, whose goal is to accelerate NOI growth, enhance operational excellence, and improve the customer and employee experience at our communities.

THE DETAILS

• Monitor ancillary financial performance of properties within the portfolio, providing analysis and strategic recommendations on areas of challenge and opportunity
• Review market trends and competitor analysis in order to optimize existing revenue lines and seek out new opportunities.
• Full ownership, including vendor relationships of several existing revenue-driving programs which may include, but is not limited to CRS/Utility Billing, waste management and valet trash, and common-area utility programs
• Participate in the contract negotiation process, including scope review, comparisons to existing contracts and competing bids, and financial analysis
• Maintain database of revenue contracts
• Develop and maintain effective revenue maximization strategies for strengthening the revenue performance of multifamily assets across diverse markets, especially in other revenue lines, including marketing agreement maximization through engaging onsite teams
• Recommend and implement best practice processes and procedures that will allow Venterra to successfully achieve its financial growth objectives
• Review monthly revenue and compliance reporting to ensure performance is inline with growth trajectory, develop, present, and implement strategies for underperforming assets
• Participate in the underwriting process for new acquisitions as it relates to Ancillary managed program, ensure new acquisitions meet parameters outlined in underwriting
• Participate in the underwriting and planning for new development projects as it relates to Ancillary-managed programs
• Regularly lead training, virtually or in-person, for program launches at our communities.
• Provide ongoing support to our communities through the use of JIRA tickets, teams, and email
• Provide additional support as needed to the Vice President of Property Management for ad-hoc projects
• Assist the Director of Ancillary Services with monthly and quarterly reporting to senior leadership, as well as the annual budgeting process
• Actively participate in the definition, development, and documentation of business requirements, contract requirements and lease changes
• Other duties as assigned

THE QUALIFICATIONS

• Bachelor’s degree with an emphasis on Finance, Accounting, Real Estate, or other business-related field (Advanced degree preferred)
• Progressive experience in an Analyst or Asset Management function of Real Estate (multifamily experience required)
• Working knowledge of Real Estate Investments, Multifamily Property Management, and Vendor Procurement Analysis
• Proficient technical understanding with the ability to demonstrate advanced knowledge of MS Excel (There is a written and application-based Excel test in the interview screening process)
• Proficient technical understanding with reading and writing SQL queries
• Preference for experience with Property Management revenue optimization platforms, specifically Yieldstar
• Ability to create and implement strategic revenue and expense management plans for real estate assets
• Self-starter with a strong sense of ownership, professional excellence, and assertive follow-through
• Must be able to effectively communicate with Senior Management and both external and internal business partners
• Strong analytical and organizational skills with a passion for attention to detail is a must
• Excellent verbal and written communication skills with a high comfort level giving presentations to a group
• Travel 10% - 30% of time, occasionally on short notice (dependent on property acquisition and program launch volume)