Head of Ancillary Services jobs in Lowell, MA

Title:

Director, Kits and Ancillary Supply Services, Commercial - NORAM

Main Purpose:

Responsible for the Development and operationalization of the Commercial Kits & Ancillary Supply Service Business Plan in order to drive Marken as a market leader in commercialization of health care services. This includes defining the operational strategy and regulatory requirements in the region.

Main Duties and Responsibilities

• Function as the SME on the regional operational and regulatory environment and requirements.
• Work with cross-functional SMEs to develop and operationalization the Kit and Ancillary Supply Business plan for respective region and according to the timelines and revenue expectations.
• Work with cross-functional SMEs to drive innovation and automation for the Marken commercial kit production line for global operationalization.
• Set up of regional operational structure including sourcing, procurement and the operational teams to support the fast-growing demand related to Commercial kits and Ancillary supply services as part of global function.
• Ensure that business plan is created to meet market needs and trends.
• Coordinate and work with IT to finalize technology selection and business requirements for kits and ancillary supplies according to regulations and requirements.
• Coordinate and work with Business development and marketing to create the marketing and sales strategy in order to drive revenue goals.
• Report, analyze and present KPIs and on-time reports internally and externally.
• Close cooperation with Kit Production teams globally to ensure Commercial Kits & Ancillary Supply Services meets targets.

Services:

• Develop and grow the business plan by driving the management and commercial teams.
• Assure client expectations are met and exceeded.
• Maintain quality service by establishing and enforcing organizational standards.

Operations:

• Ensure work processes comply with safety and regulatory requirements.
• Ensure operational processes are in accordance with QMS and SOPs as applicable.
• Implement continuous improvements when problems / gaps are identified.
• Travel approximately 25% of the time and according to client and business needs.

Required Qualifications:

• Bachelor’s degree in life sciences discipline or equivalent experience
• 2 years’ experience in a GDP / GMP environment
• Line Management experience
• Regulatory knowledge within Region in commercial Kits / Devices industry (EMA, MHRA, FDA, APAC countries)
• GDP / GMP guidelines
• Commercial supplies (Kits or Device)
• Proven strategy development experience
• Excellent written and oral communication skills
• Good interpersonal skills
• Organized, methodical and efficient approach to work
• Proficient use of Microsoft applications
• Fluent written and spoken English

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.

Moving Our World Forward by Delivering What Matters.

EEO and Veteran Employer

#LI-LD1