Head of Ancillary Services jobs in Spokane, WA

Cabinet Peaks Medical Center is looking for a Ancillary Applications Analyst to join our Information Systems Team!

The following statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements, which may be inherent in the position.

The position requires the capacity to successfully manage multiple competing objectives and to communicate complex technical information in understandable terms to management, end user personnel, and physicians. The individual will be responsible for facilitating and promoting the use of information technology by management, and staff members, with an emphasis on ancillary oriented applications and tools.

Responsible for the planning, implementation, training, support, security and ongoing optimization of specific applications which would include the following Meditech applications: Laboratory Information System, Radiology Information, Pharmacy, Patient Portal, Ancillary Order Management (LAB, RAD, PHA), associated system interfaces, report writing software, aid with gathering information and supporting Meaningful Use and other regulatory reporting requirements, and others as designated. 

Analyzes current work flows and practice patterns and defines ancillary department requirements. Investigates and resolves complex systems issues and problems. Additional responsibilities include performing needs assessments, coordinating software enhancements, fixes and updates and profiling application databases along with other IT applications analysts.  She/he will participate in or lead IT projects, especially those impacting the ancillary areas of the healthcare system.

Major Job Duties & Responsibilities

Customer Relations and Satisfaction

Conducts all work activities with respect for rights and wishes of others including the maintenance of a pleasant, quiet environment.

Answers the help desk phone, logging trouble calls as defined in the Help Desk database including such items as nature of problem, area affected, priority and assigned person.

Directs all calls to the appropriate IS area for hardware, software and user support if unable to correct the problem over the phone.

Participate in one-on-one and group meetings/training sessions with end users to promote and optimize the use of information technology for increasing the efficiency, efficacy, and safety of healthcare within the organization. 

Follow Through

Resolves end-user problems relative to hospital standard software products.

Responsible for timely and continued updating of the help desk database.

Follows up on at least 10% of user calls to ensure proper and timely resolution of problems, measuring the quality of IT user support.

Assist in development of policies, procedures, and training materials for applications.

Information Systems Policies

Document applications and projects to include the following formats: operational, procedural, end-user.

Develop testing standards and conduct testing of applications, changes to existing applications, new and up-coming applications, at the following levels: system, functional, unit.

Help maintain and coordinate assigned software dictionaries and tables. Add, delete, and modify dictionaries based on user needs, regulatory requirements, and as solutions to problems.

Initiative

Willingly performs additional assignments not directly related to daily assignment when workload requires or requested by supervisor.

Establish and maintain rapport with the Hospital’s ancillary department community in order to establish their comfort level with new and existing systems usage and to address their information technology needs and understanding to the fullest extent possible.

Judgment

Integrates the hospital's mission and vision into daily tasks through dedication to customer satisfaction, quality improvement, and collaborative working relationships.

Professional Growth

Keeps abreast of industry advancement through reading, testing, and vendor offerings.

Attends required in-services and maintains competence in job requirements.

Participates in department meetings.

Recognizes own strengths and weaknesses through self-assessment.

Keeps up to date with the current trends and developments in the profession.

Technical Aspects

Performs technical and advisory functions in the analysis and evaluation of standard products through the HIT Team.

Supports users immediately on problems with the Meditech system software, as required, resolving as many as possible.

Monitors Meditech Ancillary Application Interfaces regularly.

Work with users, fellow IS staff members, the IS Manager, and software vendors to research, document and correct errors which may occur in the users’ operating procedures, applications, or operating systems.

Develops, coordinates, conducts, maintains, and delivers presentations regarding computer technology and software.

Responsible for assessment and timely resolution of user issues regarding implementation and application support.

Assist in the needs assessment, definition of requirements, preparation of Vendor Requests for Information and/or Proposals and evaluation of new applications and systems.

Troubleshooting

Develops and recommends new procedures and techniques to improve the effectiveness of existing processes.

Performs upgrades and applies software “fixes” on system software to ensure its continued efficient operations.

Works directly with other Information Systems staff to support the installed enterprise-wide computer systems and networks.

Skills, Knowledge & Abilities

Experience in implementing and/or supporting hospital ancillary department applications.

Ability to read, write, hear and verbally communicate to the degree required to perform the job.

Courseware in microcomputer technology/office automation. 

Expertise in Microsoft Office.

Knowledge of project management software.

Organizing and prioritizing skills.

Effective verbal and written communication skills.

Displays positive, cooperative, diplomatic, motivated attitude.

Excellent problem solving and analytical skills.

Ability to work as a team member in all activities.

Adaptability to stressful, ever changing situations.

Experience

Five years of experience in a hospital ancillary department.

Educational Requirements

B.A./B.S. degree in Information Systems, Healthcare or related field; or an associate degree with certification in a financial field with five years experience; or equivalent healthcare information systems experience.

Schedule

Typically, Monday through Friday, 0800 – 1630. Plus on-call once every two weeks.  However during implementations and emergencies there should be an expectation of additional hours.

Benefits Package Available.

Cabinet Peaks Medical Center is committed to providing a safe, efficient, and productive work environment for all employees. To help ensure a safe and healthful working environment, each applicant to whom an offer of employment has been made will be required as a condition of employment to undergo a substance test. Additional pre-employment items may be required. Please contact Human Resources for details.