Head of Client Services - Home Care jobs in Brockton, MA

At Right at Home, our mission is to Improve The Quality Of Life for Those We Serve . We do this by providing the best In-Home Care and Assistance possible. As so, we are looking for someone with a like-minded focus to join our team as a full time Client Care Coordinator.

Our dream candidate will be passionate about their work, personable, and ready for the challenge. As a Client Care Coordinator, you would be responsible for effectively delivering home-based support services to our clients.

The ideal candidate will possess the following skills:

• Have a passion for senior care and client service
• Must demonstrate effective interpersonal skills, sound judgment, and good decision-making skills.
• Be able to communicate effectively and proactively.
• Proficiency in Microsoft Office Programs and the ability to be trained in software that is specific to Right at Home.
• Must demonstrate good organizational and problem-solving skills.
• Must be welcoming and empathetic on the telephone.
• Must have the ability to work as a part of a team as well as work independently.
• Enjoys working with other professionals and families to solve eldercare problems - wants to make a difference!
• Demonstrates effective organizational skills.
• Demonstrates leadership qualities.
• Inherently courteous and polite – kind, patient personality is a HUGE plus.
• Takes on additional responsibilities and assignments willingly and as needed – doesn’t mind jumping in to help the rest of the staff when needed.
• Takes pride in Right at Home and always treats Right at Home clients and employees with the highest level of respect and professionalism.
• Must have the ability to establish good working relationships with caregivers.

Job Requirements:

• Handles all aspects of coordination of care for client services.
• Collaborate with families and caregivers to facilitate care coordination.
• Enter and maintain client files and visit records ( paper and electronic ) in a timely manner as per Right at Home Policy. ( includes data entry, filing )
• Responsible for the integrity and accuracy of organizational documents and reports.
• Performs / schedules initial and ongoing in-home evaluation, caregiver introductions, and supervision of services.
• Participate in the quality assurance reviews and evaluations of the agency’s services, including follow-up with both clients and caregivers.
• Establish and maintain client/caregiver relationships and provide the highest quality customer service.
• Meet or exceed established sales targets.
• Conduct orientation, training, and staff in-services.
• Participate in job fairs, awareness days, etc., with our Community Outreach coordinator as needed.
• Schedule shifts by matching caregiver qualifications and availability to the client’s needs.
• Understands and adheres to established Right at Home Care policies and procedures.
• Must be willing to provide after-hours support for Clients and Caregivers to handle emergencies, scheduling issues, and client referrals and intakes. This support includes email, telephone and/or shift reassignment ( on a rotating schedule ).
• Must be flexible and able to deal effectively with a variety of personalities and situations.

Please forward a cover letter, resume, and salary requirements (No phone calls, please).

Office hours are 8:30-5 but we need someone who is willing to come in early or stay late when needed (This is NOT a regular occurrence, but it occasionally does happen).

Experience in the senior care field is preferred but not required.

Preference is given to those with direct experience as a nurse (LPN) and/or social worker in the eldercare field.