Head of Client Services - Home Care jobs in Fargo, ND

We're on the lookout for a Client Care Specialist who can seamlessly blend exceptional customer support with a knack for travel planning. As a Travel Concierge, you'll be the go-to person for our clients, offering not only top-tier assistance but also crafting unforgettable travel experiences.

Responsibilities:

1. Customer Relationship Management: Cultivate strong connections with clients by actively listening to their needs, providing reliable assistance, and ensuring their satisfaction throughout their journey.

2. Travel Customization: Embrace the role of a travel specialist, curating bespoke itineraries, suggesting unique destinations, and ensuring each client's travel experience is personalized and exceptional.

3. Issue Resolution: Tackle customer inquiries and concerns with a solutions-oriented mindset, turning challenges into opportunities to showcase our commitment to outstanding service.

4. Destination Guidance: Act as a knowledgeable guide, offering insights into various travel destinations, cultural nuances, and insider tips to enhance our clients' overall travel experience.

5. Proactive Assistance: Anticipate customer needs and actively offer support, making recommendations and providing guidance to enhance their travel journey.

6. Collaborative Teamwork: Work closely with cross-functional teams to streamline processes, share insights, and contribute to an environment focused on continuous improvement.

Qualifications:

• Demonstrated experience in customer service, preferably in tandem with travel planning or a related field.
• Exceptional communication skills, both written and verbal.
• Genuine passion for travel and a curiosity about diverse cultures.
• Strong problem-solving abilities and adaptability in a dynamic work environment.
• Familiarity with travel industry trends, destinations, and logistical considerations.

How to Apply:

If you're ready to embark on a career that combines your passion for customer care with the excitement of travel, submit your resume detailing your relevant experience. We're eager to welcome a new team member dedicated to delivering unparalleled service and crafting extraordinary travel adventures for our clients.

Note: Occasional travel may be required for training or professional development purposes.