Head of Client Services - Home Care jobs in Gastonia, NC

Are you looking for a career where you can use your results-driven expertise to fulfill your passion of making a difference in the lives of seniors?  Do you love building and maintaining working relationships with others that improve their quality of life?  If so, a Client Care Coordinator position with Comfort Keepers is for you! 

Comfort Keepers is a leading provider of in home senior care in the upstate of South Carolina and foothills of North Carolina. Our 17-year-old home care company based in Spartanburg, SC is seeking a Client Care Coordinator to join our caregiving family!

Client Care Coordinator Benefits:

• Competitive Hourly Pay
• Paid Time Off
• Medical, Dental & Vision Plans
• 401K
• Paid Holidays
• Direct Deposit
• Referral Program

Position Summary:

The Client Care Coordinator provides continuity of care for our clients by ensuring they receive the highest quality of care. The Client Care Coordinator is responsible for customer service and relationship management to ensure our clients are extremely satisfied.  This position must orchestrate, monitor, and supervise our client’s care and communicate their needs to all team members, providers, and family members.  They are also responsible for covering all service requests and resolving client issues. 

Client Care Coordinator – Responsibilities

• Proactively manages the ongoing client relationship.  Uses independent judgement to accomplish problem resolution, increasing support for clients, and quality assurance.  Anticipates needs and advises families.
• Assists with regular and routine assessments of current clients, including identifying and making recommendations regarding any safety concerns.
• Directs field staff and follows up appropriately after new assignments are complete.
• Coordinates care with Client Care Team, Family Members, and other care providers. 
• Reviews daily care logs to ensure we are delivering the highest quality of care. Initiates care coordination process based on information gathered in the notes with the necessary parties' including the External CCs, and documents accordingly.
• Follows all office communication and documentation protocols to ensure excellent service is provided to clients and staff.
• Participates in the on-call rotation on a rotating basis.  While on-call, handles all client and caregiver issues.  Conducts all new client intake as needed.
• Required to assist in the field on occasion, by providing high-quality in-home care such as personal care, cognitive care, and companion care to ensure your senior client is living safely, happily, and independently at home.

Qualifications:

• High School diploma required.
• Bachelor’s Degree is a plus, but not required.
• The healthcare industry experience is a plus, but not required.
• Customer service-related experience a plus, but not required.
• Active Registered Nurse License for the state of North Carolina.

Knowledge, Skills, Abilities:

• Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint.  Will need to master additional software as well. 
• Excellent interpersonal skills.
• Must be an independent thinker with the ability for flexibility and creativity in identifying and solving problems.
• Ability to maintain a high level of confidentiality.
• Excellent organizational skills.
• Must possess above average human relations, customer service, problem solving, and organizational skills.  Extreme attention to detail is essential.
• Excellent telephone and communication skills are necessary.  Must be a team player willing to share information and work cooperatively with other members of the management team and caregiving staff.
• Positive and professional attitude.
• Strong relationship-building skills with people from diverse and varied backgrounds and education levels.
• Professional experience in caregiving.

Join the Comfort Keepers family and apply today!