Head of Client Services - Home Care establishes the overall objectives and initiatives of client services. Ensures staff activities are in compliance with federal, state and local regulations. Being a Head of Client Services - Home Care plans and directs policies for client services and establishes service quality goals. Requires a bachelor's degree. Additionally, Head of Client Services - Home Care typically reports to top management. The Head of Client Services - Home Care manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Head of Client Services - Home Care typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Objective:
Home Instead is looking for a caring, persuasive and driven individual to become a part of our team as Client Care/Training Coordinator and join our mission of enhancing the lives of aging adults throughout our community. Home Instead provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care, and compassion.
The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/Care Professional introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours. As a Training Coordinator they will be responsible for the execution and organization of all training programs for Care Professionals. This position will also require the support of shared services.
Primary Responsibilities:
Secondary Responsibilities:
· Field new client inquires over the phone in a knowledgeable manner, enter information into the operating system and print out care consultation form.
· Perform all other functions and responsibilities deemed necessary.
· Conduct introductions, care consultations and quality assurance visits as deemed necessary.
· Maintain regular attendance to execute job responsibilities.
· Conduct Family Education sessions as needed.
Education/Experience Requirements:
Knowledge, Skills, and Abilities:
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Schedule:
Work Location: On the road
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