Head of Client Services - Home Care jobs in Kansas City, MO

Head of Client Services - Home Care establishes the overall objectives and initiatives of client services. Ensures staff activities are in compliance with federal, state and local regulations. Being a Head of Client Services - Home Care plans and directs policies for client services and establishes service quality goals. Requires a bachelor's degree. Additionally, Head of Client Services - Home Care typically reports to top management. The Head of Client Services - Home Care manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Head of Client Services - Home Care typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Client Care Coordinator
  • Home Instead
  • Kansas, MO FULL_TIME
  • Objective:

    Home Instead is looking for a caring, persuasive and driven individual to become a part of our team as Client Care/Training Coordinator and join our mission of enhancing the lives of aging adults throughout our community. Home Instead provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care, and compassion.

    The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/Care Professional introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours. As a Training Coordinator they will be responsible for the execution and organization of all training programs for Care Professionals. This position will also require the support of shared services.

    Primary Responsibilities:

    • Reflect the core values of AV Home Care Services LLC, DBA an independently owned and operated Home Instead Senior Care franchise.
    • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
    • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
    • Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
    • Work with other team members to coordinate various aspects of a client’s care.
    • Conduct Client/CAREGiver introductions with every new client and with every new CAREGiver
    • Create and maintain client and responsible party records documenting all quality assurance meetings.
    • Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
    • Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
    • Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issue as well as receiving the services needed.
    • Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Care Pros, and referral providers/care providers.
    • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
    • Create a monthly training calendar.
    • Schedule and conduct Care Pro Orientation
    • Evaluate and update all orientation and training materials as needed.
    • Schedule and conduct Care Pro Training, In-services, and Alzheimer’s Training

    Secondary Responsibilities:

    · Field new client inquires over the phone in a knowledgeable manner, enter information into the operating system and print out care consultation form.

    · Perform all other functions and responsibilities deemed necessary.

    · Conduct introductions, care consultations and quality assurance visits as deemed necessary.

    · Maintain regular attendance to execute job responsibilities.

    · Conduct Family Education sessions as needed.

    Education/Experience Requirements:

    • College degree preferred​​​​​​​
    • One year’s experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
    • Must possess a valid driver’s license.
    • LPN preferred.

    Knowledge, Skills, and Abilities:

    • Must have the ability to establish good working relationships with the franchise owner, office colleagues, Care Pros, and the community.
    • Must have the ability to present a professional appearance and demeanor.
    • Must have the ability to operate office equipment.
    • Must have computer skills and be proficient in Excel and Word
    • Must have the ability to work as a part of a team.
    • Must have the availability to work evenings or weekends as required.
    • Must be patient and congenial on the telephone.
    • Must demonstrate discretion, integrity, and fair-mindedness consistent with office standards, practices, policies and procedures.
    • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
    • Must demonstrate excellent oral and written communication skills and the ability to listen effectively.

    Job Type: Full-time

    Pay: $40,000.00 - $50,000.00 per year

    Schedule:

    • Monday to Friday

    Work Location: On the road

  • 10 Days Ago

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Client Care Coordinator
  • Home Instead 528
  • Kansas, MO FULL_TIME
  • Objective: Home Instead is looking for a caring, persuasive and driven individual to become a part of our team as Client Care/Training Coordinator and join our mission of enhancing the lives of aging ...
  • 14 Days Ago

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Consumer Directed Services (CDS) Attendant
  • At Home Care
  • Liberty, MO PART_TIME
  • We offer our At Home Care family: Flexible scheduling to fit your lifestyle WEEKLY PAY and Direct Deposit Top pay wage scale- Get paid $15.00 per hour Home Health Aide education If you’re seeking a re...
  • 6 Days Ago

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100% Work-From-Home: Client Services Representative
  • Global Elite Texas
  • Independence, MO FULL_TIME
  • Our company has moved to 100% virtual, work-from-home positions. This position allows you to build your career around your life, rather than being forced to build your life around your career!We're lo...
  • 5 Days Ago

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Home Care Aide
  • At Home Care
  • Liberty, MO PART_TIME
  • Up to $1,000 sign on bonus for all new hires* If you’re seeking a rewarding career in health care, At Home Care is the place for you! Our GREAT MANAGERS believe YOU matter and YOUR voice is heard! We ...
  • 2 Days Ago

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Home Care Aide
  • At Home Care
  • Moberly, MO PART_TIME
  • Up to $1,000 sign on bonus for all new hires* If you’re seeking a rewarding career in health care, At Home Care is the place for you! Our GREAT MANAGERS believe YOU matter and YOUR voice is heard! We ...
  • 2 Months Ago

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0 Head of Client Services - Home Care jobs found in Kansas City, MO area

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Attendant Outside Services
  • ClubCorp
  • Overland Park, KS
  • Attendant Outside Services in Overland Park, KS at Nicklaus Golf Club Lionsgate **Location:** **Job Description** **Outs...
  • 3/18/2024 12:00:00 AM

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Warehouse Manager- Grandview Area
  • The Judge Group
  • Kansas City, MO
  • At Niagara, we re looking for Team Members who want to be part of achieving our mission to provide our customers the hig...
  • 3/18/2024 12:00:00 AM

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Instrument Technician
  • WaterOne
  • Kansas City, MO
  • Job Description Job Description The Instrument Technician team maintains and calibrates all instruments and related equi...
  • 3/18/2024 12:00:00 AM

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Customer Service Associate
  • Raising Cane's
  • Shawnee, KS
  • Overview: Starting hiring pay range (based on location, experience, qualifications, etc.): $15 / hour Seeking Opening Sh...
  • 3/17/2024 12:00:00 AM

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Customer Service Associate - Late Night
  • Raising Cane's
  • Olathe, KS
  • Overview: Starting hiring pay range (based on location, experience, qualifications, etc.): $15 / hour Seeking Late Night...
  • 3/17/2024 12:00:00 AM

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Manager Customer Service (m/w/d) 100%
  • Indeed
  • Overland Park, KS
  • **Manager Customer Service (m/w/d) 100%** Zurich, CH **Location-Based Salary Range** Zurich 113,000 - 150,000 CHF per ye...
  • 3/17/2024 12:00:00 AM

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Customer Service Associate
  • Raising Cane's Chicken Fingers
  • Kansas City, MO
  • **Customer Service Associate** Kansas City, Missouri **BENEFITS** **Voluntary** * Dental * Vision * Supplemental Life In...
  • 3/16/2024 12:00:00 AM

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Maintenance Specialist (1st shift - Hallmark Headquarters - 1 opening)
  • Hallmark, Inc.
  • Kansas City, MO
  • HALLMARK - Because Connecting With Each Other Has Never Been More Important For more than a century, Hallmark has been b...
  • 3/14/2024 12:00:00 AM

Kansas City is the largest city in the U.S. state of Missouri. According to the U.S. Census Bureau, the city had an estimated population of 488,943 in 2017, making it the 37th most-populous city in the United States. It is the central city of the Kansas City metropolitan area, which straddles the Kansas–Missouri state line. Kansas City was founded in the 1830s as a Missouri River port at its confluence with the Kansas River coming in from the west. On June 1, 1850 the town of Kansas was incorporated; shortly after came the establishment of the Kansas Territory. Confusion between the two ensued...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Head of Client Services - Home Care jobs
$91,875 to $116,744
Kansas City, Missouri area prices
were up 1.7% from a year ago