Head of Client Services - Home Care jobs in Kennewick, WA

Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple - to improve more lives!

We are seeking an outgoing, motivated and humble Client Care Supervisor (CCS) to join our team. As a CCS, you will play a crucial role in driving our business growth and ensuring the well-being of our clients. Your responsibilities will encompass sales/business development, client relationship management, and care plan oversight. You will work closely with our branch staff to develop and implement growth strategies.

Responsibilities

• Conduct assessments and evaluations for potential clients, understanding their specific needs and preferences.
• Build rapport with potential clients and their families to establish trust and confidence in our services.
• Bring on new clients by presenting customized care plans and service offerings.
• Develop and maintain strong relationships with current clients and their families.
• Stay informed about clients' evolving health conditions and needs, ensuring the delivery of appropriate care.
• Provide exceptional customer service, promptly addressing any concerns or inquiries.
• Regularly visit clients at their homes to assess their well-being and address any issues or improvements needed.
• Review and update care plans as needed, considering clients' evolving requirements.
• Ensure accurate and up-to-date documentation of client profiles and notes.
• Provide clear directions for caregivers to reference when working with clients
• Work with the Branch Manager and Caregiver Manager to develop business growth strategies.
• Identify opportunities to increase billable hours and expand our service offerings.
• Implement marketing and outreach initiatives to attract new clients and enhance our community presence.

Requirements & Qualifications

• 2 years of experience in sales, marketing or business development; healthcare or home care setting preferred.
• Proven ability to meet and exceed position quotas and/or goals
• Excellent written communication skills
• Strong interpersonal and communication skills.
• Customer-focused with a genuine passion for quality care and compassion.
• Outgoing, personable, and able to build lasting relationships with clients.
• Ability to work independently and in a team.
• Comfortable working in the field, conducting assessments and client visits.
• Must have a valid driver's license, auto insurance, clean driving record and access to a vehicle

Work Schedule and Info

Our typical office hours are Monday – Friday, 8am-5pm. You will spend 25% of your time in an office environment indoors. The additional 75% of your time will be in various client homes performing assessments or observations.

What We Offer

• Full time salary plus performance based incentives
• Comprehensive benefits - health, dental, vision
• $50/month personal device stipend
• Paid Mileage: We provide a per mile reimbursement.
• Company Paid Life and AD&D Insurance: Feel a sense of security for your loved ones with our company paid life insurance.
• Paid-Time Off: Accrue 3 weeks of paid vacation in your first year, and more after that!
• 10 Paid Holidays: Enjoy time with friends and family during the holidays.
• Ongoing training and professional development opportunities
  
• Company matching 401(k)