Head of Client Services - Home Care jobs in Lubbock, TX

Head of Client Services - Home Care establishes the overall objectives and initiatives of client services. Ensures staff activities are in compliance with federal, state and local regulations. Being a Head of Client Services - Home Care plans and directs policies for client services and establishes service quality goals. Requires a bachelor's degree. Additionally, Head of Client Services - Home Care typically reports to top management. The Head of Client Services - Home Care manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Head of Client Services - Home Care typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

Recently Added Head of Client Services - Home Care jobs

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Client Care Supervisor (FT)
  • Caprock Home Health Services
  • Lubbock, TX FULL_TIME
  • Client Care Supervisor

    General Summary:
    • Responsible for performing initial assessment and development of individualized service plan for PAS clients.
    • Responsible for establishing frequency of client supervisory visits based on the individualized need of the client and to assure appropriate performance of the attendant. Under no circumstances may a Supervisory visit be performed less than once annually per client no more than 90 days before the end of the annual period and no less than 30 days before the end of the annual period.
    • Responsible for performing supervisory visits as frequently as necessary* to assure service delivery, address EVV discrepancies, verify attendance and proper clocking in of attendants for service delivery, address the needs of the client, & ensure adequate training and performance of the attendant.
    • Responsible for recruitment, orientation, and training of PAS Attendants.
    • Responsible for ensuring an attendant is hired to meet the requirements of assigned clients.
    • Responsible for training attendants regarding rules, regulations, and policies,
    • Responsible for training attendants how to use the EVV system to log in and out.
    • Responsible for teaching safety, procedure, tools, and preferences for each assigned task
    • Responsible for telephone orientation of qualified special backup attendants as appropriate
    • Responsible for coverage of PAS hours and coverage of service interruptions.
    • Monitors EVV information and works with EVV staff to respond to incidents where time is not logged, or auto link fails to occur
    • Inspects and identifies issues with EVV devices and utilization of devices.
    • Completes appropriate forms and follows up to assure replacement of faulty devices and to assure attendants us appropriate compliance processes until the EVV device is replaced.
    • Recruits, hires, places, and orients attendants
    • Provides services directly when lack of an attendant will result in failure to provide personal care services necessary to protect the health and safety of the client.
    • Maintains communication with all members of the client care team, including all 
    • members of the PAS staff and skilled clinicians when appropriate.
    • Responsible to contact clients routinely via telephone or personal visit to assess and document:
      • Client service plan is adequate.
      • Client continues to need services.
      • Client needs service plan change.
      • Attendant continues to be competent in providing authorized tasks.
      • Attendant is delivering authorized tasks.
    • Responsible for observation, reporting and documentation of client’s status.
    • Responsible for maintaining current, accurate and thorough documentation to support services, compliance, billing, and payroll functions, as well as information for agency reports.
    • Responsible for monitoring and direct operation and effectiveness of infection control and OSHA standards.
    • Maintain knowledge of PAS licensure and program regulations.
    • Cooperates with all staff members in carrying out the overall objective of the agency.
    • Performs other duties assigned by Supervisor.
    Job Skills and Abilities:
    • Must possess the ability to perform and demonstrate personal care tasks with proper technique, body mechanics, and infection control measures.
    • Must be able to assess the competency of attendants in the performance of personal care tasks. Must possess strong organizational skills.
    • Strong written and oral communication skills required.
    • Requires the ability to learn, comprehend and retain licensure and program specific rules and regulations as they pertain to PAS services.
    • Ability to use and learn computer software programs including Vesta Microsoft Word, Outlook, and Excel.
    • Must learn and use current client management system software. Requires a valid Texas driver’s license.
    Qualifications:
    • Per program guidelines: (TAC rule: Title 26, Part 1 Chapter 558, Subchapter D, Section G, Part 2.)
    General:
    • Good verbal and written communications skills in English. Good driving record.
    • Clear Criminal Background Record.
    • Ability to communicate in Spanish a plus.
    Physical:
    • Must be able to physically perform personal care tasks in and about the homes of clients.
    • Must be able to communicate verbally, use a keyboard, sit for extended periods of time.
    • Must be able to get in and out of a car, and to drive a car to and from clients homes, enter various homes, navigate stairs and various dwellings.
    • Must be able to turn and position clients weighing up to two hundred pounds alone, and heavier with the use of a Hoyer lift or assistant.
    • Must be able to lift and carry up to thirty pounds.
    Education, Training, and Professional Credentials:
    • A licensed nurse or an individual with a high school diploma or GED and two years of full-time study at an accredited college or university.
    • An individual with a high school diploma or general equivalence diploma (GED) may substitute one year of full-time employment in a supervisory capacity in a health care facility, agency, or community-based agency for each required year of college.
    Experience:
    • Assists Administrator to recruit, train, and evaluate LHH & PAS staff to assure appropriate qualifications, values, and competency.
    • Identifies training needs and deficiencies and coordinates program in-services with Administrator and Corporate management for LHH & PAS staff as per program guidelines.
  • 15 Days Ago
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Home Health Aide
  • Angels Care Home Health
  • Midland, TX FULL_TIME
  • Angels Care Home Health Home Health Aide (HHA) Why choose Angels Care Home Health? Angels Care Home Health is different. Our nurses are not just another ‘employee number’ to us. We strive to be an ind...
  • 1 Month Ago
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Home Health Aide
  • Angels Care Home Health
  • Odessa, TX FULL_TIME
  • Angels Care Home Health Home Health Aide (HHA) Why choose Angels Care Home Health? Angels Care Home Health is different. Our nurses are not just another ‘employee number’ to us. We strive to be an ind...
  • 1 Month Ago
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Head Start Integrated Services Head (Grantee)
  • South Plains Community Action Association
  • Lubbock, TX FULL_TIME
  • The Grantee Department of Integrated Services Head will serve as a member of the Head Start leadership team and is responsible for assisting the Head Start Division Director, Regional Administrator an...
  • 1 Month Ago
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Hourly Client Care positions
  • Permian Basin Community Centers for MHMR
  • Odessa, TX FULL_TIME
  • Would you like to work for an agency that makes a difference in the lives of people in your community every day? Join our team of dedicated and passionate staff and use your talents and skills to help...
  • 17 Days Ago
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Early Head Start Teacher
  • CHILD AND FAMILY SERVICES
  • Hobbs, NM FULL_TIME
  • Major Responsibilities Serves as the primary caregiver in the classroom for three children. Provides active learning by planning and implementing developmentally appropriate individualized experiences...
  • 7 Days Ago
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0 Head of Client Services - Home Care jobs found in Lubbock, TX area

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Transportation Security Officer
  • Transportation Security Administration
  • Lubbock, TX
  • Summary Transportation Security Officers are responsible for providing security and protection of travelers across all t...
  • 4/24/2024 12:00:00 AM
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Retail Store Manager
  • Red Raider Outfitter
  • Lubbock, TX
  • Job Description Job Description Introduction Red Raider Outfitter™ is national leader and trend-setter in collegiate app...
  • 4/22/2024 12:00:00 AM
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Retail Associate - Hiring Immediately
  • Jo-Ann
  • Lubbock, TX
  • **Summary** The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring...
  • 4/22/2024 12:00:00 AM
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Lubbock 1 Market - Overnight Perishables Rep - Part-Time
  • H-E-B
  • Lubbock, TX
  • Job Description: H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Custome...
  • 4/22/2024 12:00:00 AM
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Lubbock 1 Market - Overnight Perishables Rep - Part-Time
  • HEB
  • Lubbock, TX
  • Responsibilities: H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Custom...
  • 4/22/2024 12:00:00 AM
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Dishwasher
  • Betenbough Companies
  • Lubbock, TX
  • **Dishwasher** **Role Overview** Passionate about working in a unique styled environment to create memorable experiences...
  • 4/21/2024 12:00:00 AM
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Lubbock 1 True TX BBQ - Food Production Cook - Part-Time
  • H-E-B
  • Lubbock, TX
  • Job Description: H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 store...
  • 4/21/2024 12:00:00 AM
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Lubbock 1 True TX BBQ - Food Production Cook - Part-Time
  • HEB
  • Lubbock, TX
  • Responsibilities: H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stor...
  • 4/21/2024 12:00:00 AM
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About Lubbock, Texas

Lubbock (/ˈlʌbək/ LUB-ək) is the 11th-most populous city in the U.S. state of Texas and the county seat of Lubbock County. With a population of 256,042 in 2015, the city is also the 83rd-most populous in the United States. The city is located in northwestern part of the state, a region known historically and geographically as the Llano Estacado, and ecologically is part of the southern end of the High Plains, lying at the economic center of the Lubbock metropolitan area, which has a projected 2020 population of 327,424. Lubbock's nickname, "Hub City", derives from it being the economic, educat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Head of Client Services - Home Care jobs
$83,659 to $106,304
Lubbock, Texas area prices
were up 1.2% from a year ago
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