Head of Client Services - Home Care jobs in Nashville, TN

Definition:

A qualified HomeCare manager hired by the Vice President, HomeCare and approved by the governing body to administer, direct and coordinate the activities of the HomeCare agency’s branch office.

Qualifications:

• Registered Nurse licensed in the state where the agency is located
  • Two years experience as a professional nurse; homecare experience preferred
  • Supervisory or administrative experience in homecare or related health program preferred
    p. OR:
• Training and experience in health service administration with at least 1 year supervisory or administrative experience in home health care or related programs.

Specific Responsibilities:

• Responsible for the day-to-day administration and operations of the HomeCare branch office under the direction of the Governing Body and the Administrator.
• Reports to the Administrator, Regional Administrator, Governing Board and Vice President, HomeCare any changes that affect the agency.
• Meets regularly with the Administrator, Clinical Manager, and Office Manager to coordinate and review activities in view of achieving the goals of the HomeCare office/agency.
• Maintains strong knowledge of federal, state, and local laws and regulations; NHC policies and procedures; and professional standards. Ensures compliance to those laws and standards.
• Participates in administrating the established annual budget to include authorization of purchase of supplies and equipment within budgetary guidelines.
• Coordinates activities of agency staff to prevent overlapping of, or duplication of, functions, responsibilities, or supervision.
• Develops cooperative relationships with other agencies for exchange of information and services.
• Provides community education, to further understanding of HomeCare.
• Conducts/coordinates staff meetings monthly.
• Supports the implementation and participation of the agency’s QAPI Program
• Coordinates and approves recruitment, hiring and termination of personnel.
• Assures resources are available to ensure effectiveness of patient care services to the individual and family; oversees efficient use of human and material resources.
• Develops and oversees the maintenance of the branch office’s Emergency Preparedness Plan; serves as the branch’s Incident Commander during declared emergencies.
• Is available during normal business hours.
• Designates an alternate to perform the duties of the DOS in his/her absence.
• Investigates and resolves complaints and grievances, reports occurrence to Administrator/ Regional Administrator.
• Provides their name and contact information as well as that of the Administrator to patients, to facilitate access to lodge complaints
• Models the company’s ‘Better Way Promises’ and Code of Conduct and Compliance Standards;
• Performs other responsibilities as required or assigned to appropriately manage the HomeCare branch office or agency.

4601 Carothers Parkway, Suite 250, Franklin, TN