Head of Client Services - Home Care establishes the overall objectives and initiatives of client services. Ensures staff activities are in compliance with federal, state and local regulations. Being a Head of Client Services - Home Care plans and directs policies for client services and establishes service quality goals. Requires a bachelor's degree. Additionally, Head of Client Services - Home Care typically reports to top management. The Head of Client Services - Home Care manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Head of Client Services - Home Care typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
About us
Harmonic Heating & Air Conditioning is a small business in ENERGY_UTILITIES in Crystal Lake, IL. We are professional, agile and professional.
Our work environment includes:
**Job Overview:** We are seeking a Customer Service Representative to join our team. The ideal candidate will be a skilled communicator with a passion for assisting customers and providing exceptional service. This role involves interacting with customers to address inquiries, resolve issues, and promote products or services. **Duties:** - Respond to customer inquiries via phone, email, and chat - Provide information about products and services - Process orders, returns, and exchanges - Upsell products or services to increase revenue - Conduct outbound calls for follow-ups or sales campaigns - Maintain accurate customer records through data entry - Analyze customer feedback to improve service quality **Requirements:** - Fluent in English; proficiency in additional languages is a plus (Bilingual/Multilingual) - Strong customer service skills with the ability to communicate effectively - Experience in sales or upselling preferred - Proficient in data entry and CRM software - Ability to analyze customer needs and recommend solutions - Comfortable with outbound calling Join our team as a Customer Service Representative and embark on a rewarding career where your communication skills and dedication to customer satisfaction will shine.
Job Type: Full-time
Pay: $16.82 - $25.75 per hour
Expected hours: 40 per week
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Work Location: In person
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0 Head of Client Services - Home Care jobs found in Racine, WI area