Head of Client Services - Home Care jobs in San Diego, CA

The client Care Coordinator is responsible for the day-to-day scheduling and coordinating of caregivers, taking client inquiries, performing non-medical in-home assessments, introducing care staff to clients and resolving issues that may arise amongst the client and their staff.

A critical component of the Client Care Coordinator's role is to demonstrate the company's culture and to express the highest standards of integrity, excellent follow-through and consistency, and exceptional customer service and client satisfaction.

Responsibilities:

• Participate in the referral/intake process for clients needing home care services
• Supervise the work of all agency non-medical direct care personnel and contractors and ensure the Non-Medical In-Home Plan of Care is followed
• Schedules client cases with appropriate field employees, making follow-through calls necessary to produce an effective, smooth-flowing schedule
• Establishes primary personnel responsibilities and monitors performance against the Plan of Care
• Promotes effective home care services in compliance with agency policies and procedures, and in accordance with California State licensing laws and regulations
• Knows and interprets community resources available for continuity of client care
• Participates in quality improvement activities and evaluations of the Agency
• Investigate problems, irregularities, policy violations and other reportable events implementing the appropriate corrective action and follow-up
• Participates in after-hours and weekend on- call schedule
• Works closely with office staff to promote inter-agency and intra-agency communication to ensure appropriate client care
• Attends appropriate office meetings
• Assists Agency applicants with application and hiring Process
• Assists in obtaining client satisfaction surveys.
• Answers telephone, takes inquiries or messages using good telephone technique
• Helps maintain client charts for the Agency to ensure compliance with record requirements as per policy manual
• Clears daily time card telephony and finalizes payroll schedule prior to processing
• Resolves client complaints/concerns as applicable and documents clearly and concisely
• Performs other administrative tasks as assigned

Qualifications:

• At least two (2) years of experience supervising home care Personal Care Attendants/ Caregivers
• Ability to perform non-medical client assessments including: ability to document and communicate medical history, physical health, mental health, and social and environmental needs
• Experience in staffing and managing multiple projects and schedules using scheduling software
• Knowledgeable in Microsoft Office Suite and able to use computer software systems
• Demonstrates self-motivation, self-direction, organizational skills, flexibility and the ability to deal with a high level of stress, and constantly changing priorities with enthusiasm
• Experience or understanding of the regulatory components of California State Home Care Licensure
• Solid hands-on experience in managing and training staff
• Proven ability to handle multiple projects and meet deadlines
• Good judgment with the ability to make timely and sound decisions
• Commitment to excellence and high standards
• Excellent written and verbal communication and presentation skills
• Ability to communicate effectively with clients, families, caregivers and administrative staff
• Participate in on-call rotation as assigned which includes weekends, nights and holidays. Participates in client case conferences as requested by the client care supervisor.
• Ability to pass a background check through the State of California, Good Driving record