Head of Client Services - Home Care jobs in Tacoma, WA

Director of Home Care Services

Location: Tacoma, WA

Position Type: Full-Time

Start Date: November 1st

Company Overview:
Happy Quest Home Care is a reputable and expanding home care agency committed to providing high-quality in-home care services to the residents of Tacoma and Pierce County. We are excited to announce the opening of our new branch in Tacoma, WA, and are currently seeking a dedicated and experienced Director of Home Care Services to lead and manage our operations.

Position Overview:
As the Director of Home Care Services, you will play a pivotal role in the successful launch and ongoing management of our new branch in Tacoma. You will be responsible for overseeing all aspects of the agency's operations in Pierce County, including client intake, caregiver recruitment, payroll management, and schedule coordination.

Key Responsibilities:

Client Intake: Efficiently and empathetically handle client inquiries, assess their care needs, and facilitate the intake process.
Caregiver Recruitment: Recruit, interview, and onboard new caregivers, ensuring they meet our high standards for quality care.
Payroll Management: Accurately manage caregiver payroll, ensuring timeliness and accuracy in payments.
Schedule Management: Develop and maintain effective scheduling systems to ensure client care needs are met efficiently.
Quality Assurance: Implement and maintain quality assurance programs to monitor and improve the quality of care delivered.
Compliance: Ensure compliance with all state and federal regulations governing home care services.
Team Leadership: Provide leadership and mentorship to the branch staff, fostering a positive and productive work environment.
Reporting: Generate regular reports on key performance metrics and provide updates to senior management.
Qualifications:

Compensation:

Competitive salary based on qualifications and experience.
One-year salary review based on performance.
Three-month probation period with the possibility of continued employment.
How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to Please include "Director of Home Care Services - Tacoma" in the subject line of your email.

Happy Quest Home Care is an equal opportunity employer, and we encourage candidates of all backgrounds to apply. We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted.

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