Health Insurance Operations Director jobs in New Britain, CT

About us

Since Aspen was founded in 2002, we have become a leading, diversified specialty insurance and reinsurance company. We respond thoughtfully and creatively to find the best outcomes for our clients and business partners through carefully-tailored solutions. We believe the way we work is just as important as the work we do, and we are guided by our core values of respect, honesty, trust and professionalism. Aspen is a great place to develop your career offering an exciting and challenging environment where achievement is rewarded.

The role

Lead and deliver an excellent and cost-effective service to teams writing Delegated Underwriting Authority (DUA) business and stakeholders by providing oversight of DUA operations including compliance and regulatory reporting, risk and exposure recording , insurance premium accounting, technical advice at Class of Business level including regulatory requirements, underwriting Management Information in support of Team meeting and Quarterly Performance Reviews and internal cyclical and ad-hoc reporting.

Key accountabilities

• Inputs to and translates organization vision and Divisional/Functional strategy into operational deliverables and provides tactical leadership and support to managers to achieve positive results for the business in line with strategy
• Drives business performance through others facilitating effective planning, control and support mechanisms to ensure delivery of the business plan in line with market and shareholder expectations
• Benchmarking against strategic objectives
• Delivery of profitable growth of business
• Achievable tactical plan with informed targets clearly articulated/cascaded
• Regulator reports positive
• Achievement of cost synergies and integration benefits
• Delivery of business and financial targets (COR, profit and NWP etc.)
• Alignment, and engagement of all business areas behind strategic goals
• Meet with internal and external stakeholders regularly to ensure proper activities are being performed to meet annual goals.
• Ensure clear alignment, understanding, deployment and onboarding of Program partners.
• Address customer issues as they arise by researching and developing a situation review and work cross-functionally to develop and implement an action plan.
• Act as a liaison between internal and external partners to promote strong communication and problem solving as situations arise.
• Foster knowledge sharing among employees to address issues surrounding workflow, markets, products, industry issues and best practices.
• Assist with management of appropriate projects identified as opportunities to improve efficiencies and workflows.
  Compose and distribute urgent and routine correspondence to various underwriting, actuarial, and other inter-connected teams.
• Team procedures are efficient, effective, and current
• Clear and completed documented evidence supports completion of activities in line with internal procedures
• Research completed to time, with relevant and accurate information presented
• Level of engagement in and achievement of new initiatives
• Feedback from key stakeholders
• Procedures documented, efficient, effective, and current, and are effectively executed, with required evidence maintained for review
• Provide high quality advice and support to Senior Leadership Team (e.g., interpreting information, assessing risks and impacts etc., to enable informed decision making.)
• Be the subject matter expert on DUA operations and Data Cube maintenance while shaping the role of operations within the team.
• Execute daily and monthly operational processes and actions to support the business and act as a business representative and lead in development and enhancement of systems and system integrations to result in design of streamlined and scalable IT solutions to program business processing.
• Provide real time capability to react quickly to emerging issues and take on strategic projects that drive growth and operational efficiencies.
• Identify data, process, and technology issues through rigorous observation and own analysis of operational performance metrics and processes.
• Provide subject matter expertise on facilitating any system interaction with external program personnel (training, usage, integration, etc.)
• Execute daily and monthly operational processes and actions to support the business, including on-board DUAs in accordance with Aspen standards and procedures, ensure DUA risks, and claims are recorded in the company’s books in a timely and accurate manner, ensure appropriate controls and processes exist and operating as required within the core systems and liaise with underwriters to develop KPIs and other reporting mechanisms to monitor the performance of the MGAs.

Skills & experience

• Expert level understanding in technical aspects of FINPRO lines of business.
• Strong reporting background and ability to interpret specifications for IT.
• ISO statistical reporting and data call experience a strong plus.
• Strong leadership, negotiation and influencing skills.
• Strong program management and analytical capabilities.
• Proficient in Microsoft 365, Excel, policy management/rating platforms
• Able to work independently to manage multiple deadlines and tasks efficiently with little direction.
• Demonstrated ability to work well within a global team and adept at handling competing priorities with excellent time management skills.
• Resilient, problem-solving approach.
• Excellent interpersonal skills and team player.
• Conceptual and analytical ability.
• Excellent written and verbal communication skills for communicating compliance and regulatory issues to key stakeholders.
• 10 years in P&C insurance segment
• Experience of managing large teams
• DUA Business experience a distinct advantage
• Significant experience in a relevant technical or underwriting role
• CPCU preferred
• Bachelor’s degree required
• High degree of commercial awareness.
• Ability to represent team in a range of forums.
• Ability to influence others to deliver solid results.

Other

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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