Health Insurance Operations Director jobs in Portsmouth, NH

Innovative and Revolutionary. Do these empowering words describe you?Are you motivated to run your own mental health practice without the expense of having to invest in start-up costs? This is your opportunity to oversee a new, locally owned Ellie Mental Health clinic. If you are excited to roll up your sleeves and make your mark on the therapy world in an unbiased and apolitical environment, this job is for you.


Ellie Mental Health (https://elliementalhealth.com) is coming to Portsmouth to complement and supplement the ever-present demand for the highest quality of outpatient mental health services. We are sourcing for our clinic director leadership position to assume the primary role in building our practice. Working alongside the owner, our Clinic Director will have an exciting opportunity to build her/his unique practice in a welcoming and thriving setting. Please see below for further details.

As Clinic Director at Ellie Mental Health, you will share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our six core values of authenticity, humor, compassion, creativity, acceptance, and determination. We expect an emphasis on building a practice based on ethical principals with a focus on strong outcomes that are not rooted in current political trends or ideologies.



The Clinic Director will be competitively compensated (salary, commissions, and bonuses!) for accepting responsibility for the overall performance and operation of a clinic composed of 12-18 professional outpatient therapists. This includes hiring and recruiting fantastic, unique, and loving clinicians; managing clinic performance and client satisfaction; providing training and ongoing developmental support; meeting fiscal goals; marketing clinical services and building community partnerships and referrals. Equally important, you will also maintain a reasonable client caseload.

Reporting & Supervision

Clinic Director reports to local Franchise Owners

• All clinic therapists report to Clinic Director

Responsibilities include:


Hiring, Training, and Staff Management

Oversee the hiring process for all therapists at their clinic

Provide all training for clinic new hires, ensuring all required Ellie Mental Health clinical and operational policies and procedures are taught and followed

Assess ongoing development and training needs and conduct ongoing training as needed

Hold staff compassionately accountable for meeting performance expectations

Manage staff performance, including implementing Performance Coaching, Performance Improvement Plans, and termination process as needed

Supervision and Consultation

Oversee peer consultation groups to ensure clinical excellence and align with best practices

Provide clinical oversight to clinic’s Mental Health Practitioners and Professionals, including signing clinical documentation for pre-licensed providers

Participate in Clinic Director Peer Consult Group

Provide 1:1 consultation with all therapy staff to review productivity, caseload, and clinical documentation

Client Care

Evaluate mental health diagnosis, create, and implement a treatment plan, complete ongoing documentation including further diagnosis, treatment plan reviews, and case notes according to company policy

Utilize creativity in interventions to help clients achieve and exceed goals

Prepare and submit individual documentation for each session per company guidelines and protocol

Coordinate services with case managers, families, work personnel, medical personnel, other Ellie staff, and school staff as needed

Clinic Oversight

Collaborate with franchise owners and Ellie Mental Health corporate staff (as needed) to implement strategies for fiscal and clinical efficiency

Monitor and manage clinic office schedules and office supplies

Provide timely response to concerns raised by clients, clinicians, or external stakeholders

Serve as point of contact for building management related issues or concerns

Clinic Outreach, Marketing, and Networking

Spearhead clinic’s community outreach and engagement efforts, in collaboration with franchise owner and consistent with guidance from Ellie Outreach Team

Collaborate with Ellie Marketing Team to promote clinic’s online visibility

Organizational Leadership

Collaborate with franchise owners and Ellie Corporate Team to implement all required policies and procedures

Identify opportunities to improve client care, quality, and effectiveness, and implement changes in collaboration with franchise owner

Perks

Dedicated office space with telehealth options

Paid vacation and holidays, including your birthday

Healthcare Benefits

Up to 40hrs paid time for required annual CEU training with access to Ellie’s CEU library

Potential funding towards licensure certification/recertification

Client-Therapist Matching

Opportunity to be creative and develop your passions into new programs and services

Innovative team building activities & swag

Awesome company culture, and more

Required Skills/Abilities

Master’s Degree or higher education in mental health discipline, MBA preferred

Independently licensed with a New Hampshire-issued clinical practice license (e.g., LCSW, LMFT, or LCMHC)

• Clinic operations and management experience

• Strong leadership, problem-solving, and executive skill sets

Strong working knowledge of state requirements regulating mental health practice

Excellent verbal and written communication skills; Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail

Working understanding of human resource principles, practices, and procedures

Excellent time management skills with a proven ability to meet deadlines

Ability to function well in a high-paced and changing environment

Proficient with Microsoft 365 applications

Adept at learning and navigating Electronic Health Record systems

Compensation: $80,000.00 - $130,000.00 per year



About Ellie

Here at Ellie Mental Health, we are joining the mission to fill the gaps, and break down the barriers of mental health by focusing on greater access to professional therapists who can help. This is why Ellie Mental Health vows to be different. The Ellie Family provides innovative services with the goal of creating impactful connections between patients and therapists.



Ellie clinics are structured to remove many of the daily obstacles that get in the way of providing world-class mental health services. Ellie makes the clinician’s experience the best it can be; providing excellent compensation, benefits, training, and flexible schedules while also providing centralized administrative, technology, referral and inquiry support, scheduling, client/therapist matching, billing, and collections, and even CEU programs.



Ellie strives to lower the administrative aspects of providing care to the absolute minimum, so ourpractitioners have more time to focus on what they love - serving clients!



We want our people to be happy because happy therapists do better work and provide better client care! Other clinics may have some similar approaches, but Ellie has found the way to raise the bar and is bringing our innovative approach to Portsmouth and across the United States.



Ellie Mental Health was founded in 2015 by Erin Pash, LMFT, and Kyle Keller, LICSW when they opened the first Ellie clinic in Minneapolis. Since then, the Ellie Fam has continued to grow with multiple clinics in Minnesota and a growing number of locally owned and operated franchises across the country.






Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.

Don’t meet EVERY requirement?

Ellie Mental Health is devoted to purposefully building a workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…) If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!



Employee Experience



We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations, we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!

Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.

We have created a culture that reminds us that our employees are our leaders!

Company Structure



Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.”

Feeling blahdoes not help employees stay motivated, engaged, or even in their jobs for a very long time! So, we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.

In short, we’re just people helping people. Wanna join the herd?