Health Insurance Operations Director jobs in San Francisco, CA

As the Director of Operations, you will be a key business-level leader overseeing multiple general dental practices and regional managers. You will be responsible for implementing systems and processes to create efficiencies, ensuring fiscal discipline through cost controls, and leading a team of Managers (Practice Managers or Department Leads) while ensuring the highest standards of patient care and staff morale.

Primary Job Responsibilities:

1. Overseeing the general operations of 7-14 supported dental offices

2. Responsible for hiring, coaching, leading, and supporting, the Practice Managers or Department Leads

3. Develop training, planning, recruiting, and retention strategy for all staff to maintain excellent performance of each supported practice and knowledge of the business model, operating procedures, and protocols

4. Provide and develop reports, analyze financial and operating metrics, and create recommendations/actions to attain fiscal goals proactively

5. Implement, administer, and maintain best-in-class systems and processes (procurement and inventory management, vendor management, marketing review, hygiene protocols, patient experience, “customer first impressions,” end-of-day protocols, etc.)

Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

Requirements

Bachelor’s degree required, MBA preferred, or the equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities • Five (5) plus years of successful growth operations leadership experience in a multi-unit or multi-state dental services business • Outstanding relationship-building, interpersonal and leadership skills; high moral standards • Functional skills in general management with an emphasis on growth operations • Ability to interpret quantitative findings (profit and loss statements and practice management software KPIs), synthesize results, and apply learnings proactively • The position also requires project management skills; analytical/problem-solving abilities; effective verbal and written communication skills; attentiveness to detail; proficiency in Microsoft Office products • Ability to create high morale, collegial, high-effective environment • High comfort with ambiguity and working in a fast-paced, high growth, and fast-changing entrepreneurial environment • Intellectually curious • Ability to travel 25-40%

Benefits

• 401(k)
  
• Dental insurance
  
• Health insurance
  
• Paid time off