Health Insurance Operations Manager jobs in Melbourne, FL
Health Insurance Operations Manager manages and maintains daily health insurance operations in multiple service areas, including account installation, implementation, client support, contract administration, claim processing, and enrollment and eligibility. Handles and settles complicated customer service issues which can not be resolved by lower level staff. Being a Health Insurance Operations Manager monitors performance of each service area. Requires a bachelor's degree or its equivalent. Additionally, Health Insurance Operations Manager typically reports to senior management or Director. The Health Insurance Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Health Insurance Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Health Insurance Operations Manager jobs
Commercial Insurance Account Manager - Hybrid/ Remote Opportunity
- Insurance Office of America
-
Cocoa, FL
FULL_TIME
-
*** This is a Hybrid/ Remote Work Opportunity based out of our Longwood, FL office ***
Title: Account Manager - Commercial Lines
Welcome to Insurance Office of America – one of the nation’s largest and premier privately held insurance agencies! Recognized as a Top Workplaces USA Award winner, IOA’s commitment to both a rewarding culture and employee satisfaction is unwavering. Prioritizing a strong work/life balance, personal and professional growth, competitive benefits, and giving back to our community aren’t just clichés here – they’re a part of who we are. With a growing workforce and over 60 office locations across the US and Northern Ireland, we can confidently serve our clients with an unmatched standard of excellence.
Want to learn more? Complete the application below and one of our talented recruiters will be ready to answer any other questions you may have.
Job Summary
Working in conjunction with Account Executive (AE) or Producer and following established industry and company guidelines; responsible for managing an assigned book of business; increasing account retention and new business support; and meeting all performance requirements regarding production, quality, and ensuring that no liability associated with errors and omissions occur. Responsible for strategic coordination and execution of day- to-day administrative and customer service activities for assigned accounts, and capable of resolving complex customer service problems, showing the ability for critical thinking and thought process in taking the next step in the best interest of the client, carrier partner and IOA.
What You’ll Do:
- Maintain high degree of technical competence and industry/market expertise
- Exercise discretion and independent judgment to ensure beneficial outcomes for clients and IOA
- Direct day-to-day activities and workflow assigned to administrative, customer service and/or account management team which includes delegation and prioritization of assignment/task, communication on performance expectations, and monitoring execution to ensure performance requirements and timelines are met
- Assist in monitoring team performance to ensure productivity, efficiency, quality, and service standards are met, recommending corrective actions to Management when appropriate
- Management and execution of a variety of customer service and value-added service requests/inquiries including but not limited to: account activity; policy administration and insurance placement; billing activity; claims administration; coverage/loss analysis; contract review for insurability; review policy forms and endorsements; review audits; identify errors and facilitate corrective actions; Certificates of Insurance; Evidences of Property; and Cancellation/Reinstatements
- Manage policy expirations for existing clients and works proactively to ensure appropriate actions are taken to facilitate renewals and ensures all new and renewal insurance policies are bound, billed and issued accurately and delivered to the Client/Insured within required timeframe
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Manage policy renewal process in conjunction with AM, AE and/or Producer, including but not limited to:
- Conducting client research and gathering complete underwriting information
- Conducting Loss Run Analysis
- Preparing complete and accurate submissions including Acord applications and/or supplemental forms; sending out to market and/or performing Online Rating as required
- Evaluating and negotiating coverages and pricing
- Preparing and presenting Proposals
- Binding coverage and complying with any subjectivity(ies) as required by carrier, Surplus Lines Association and/or IOA
- Preparing and executing Premium Finance Agreements, when applicable
- Diligent follow up for Policy Issuance
- Review all policies, identifying and notifying AE or Producer of any discrepancies and ensuring that all necessary changes are submitted to and issued by the carrier
- Maintaining accurate and complete policy transaction detail, schedules and Summaries of Insurance
- Monitor Accounts Receivables reports and take action on any delinquent accounts along with collecting outstanding balances due
- Maintain agency management system, other agency supported systems and carrier/vendor online platforms, ensuring all data entered is complete, clearly presented and well-documented, accurate, and up-to-date
- Monitor and maintain activity/suspense, taking necessary action to ensure completion within required time frame
- Maintain frequent, transparent communication with account team regarding individual and team client service and policy administration activities, ensuring that the AE, Producer and/or Management is fully informed of workload status, questions, concerns and/or any errors, discrepancies or changes as it relates to the account and their insurance policies and facilitates appropriate/corrective actions
- Deliver excellent service at all times, including proactively anticipating needs, maintaining frequent and professional communication, and responding quickly to service requests
- Continually stay abreast of all company policies and procedures to ensure good knowledge, execution and compliance of standard operating procedures
- Continually seek to improve individual and team performance, including identifying, communicating and adopting best practices
- Live and champion IOA core values at all times, demonstrating the highest level of personal character, integrity, and servant leadership
- Regular and consistent attendance is expected, and a necessary component to the job
- Perform other duties as assigned
What We’re Looking For:
3 years of account management experience; or 5 years related experience in the insurance industry Has a through working knowledge of insurance brokerage business and assigned clients’ needs All required active licensing At least one professional designation preferred, such as CIC or equivalent Strong analytical, problem solving and decision making skills Exceptional customer service skills Excellent multi-tasking, organizational, and prioritization skills Outstanding verbal/written communication skills Ability to perform large work volumes with high degrees of accuracy and attention to detail PC proficiency, including basic knowledge of MS Office products, including Outlook, Word and Excel Exceptional personal character High School Diploma (or equivalent)
What We Offer:
- Competitive salaries and bonus earning potential
- Great benefits, including company paid health insurance
- Paid time off for holidays, vacations, and sick time
- 401K with an employer match
- Participation in our employee stock plan
- Opportunities for professional growth and career progression
- A culture that emphasizes respect for every individual
- Company commitment to work/family life balance and community service
- Teammates who share your drive for excellence
- Knowing every day you are helping our clients protect their families and businesses
Still wondering if IOA is the right fit for you?
- If you want to feel the significance of knowing your efforts have been both recognized, appreciated and rewarded, then IOA is right for you.
- If you want to feel valued and have a real influence towards the continued success of your organization, then IOA is right for you.
- If you want to feel the peace of knowing that you’ve made the best decision of your professional life, then IOA is right for you.
- 11 Days Ago
Commercial Insurance Account Manager - Hybrid/ Remote Opportunity
- Insurance Office of America
-
Melbourne, FL
FULL_TIME
- *** This is a Hybrid/ Remote Work Opportunity based out of our Longwood, FL office *** Title: Account Manager - Commercial Lines Welcome to Insurance Office of America – one of the nation’s largest an...
- 11 Days Ago
Insurance Account Manager Needed For Personal Lines
- Wren Insurance Agency
-
Palm, FL
FULL_TIME
- We are a forward-thinking, people-centered independent insurance agency. Rooted in the Space Coast, we provide insurance for individuals, families, and community associations throughout Florida. We ar...
- 26 Days Ago
Account Manager Associate - Commercial Lines Insurance
- Insurance Office of America
-
Cocoa, FL
FULL_TIME
- We’re Insurance Office of America, one of the nation’s largest privately held agencies. IOA was founded in 1988 with the idea that professional client service provided by knowledgeable, caring, and pa...
- 1 Month Ago
General Manager
- Drive-In Operations, LLC
-
Melbourne, FL
FULL_TIME
- It’s the dream job you never have to wake up from. At SONIC, you’ll whistle while you work, gaining a sense of accomplishment along the way. You’ll interact with fantastic people, earn great pay, spor...
- 3 Days Ago
Assistant Manager
- Drive-In Operations, LLC
-
Melbourne, FL
FULL_TIME
- There are two kinds of people in this world: SONIC employees and those who wish they were SONIC employees. This elite group gets to work with awesome people, earn great pay, and sport the cool uniform...
- 3 Days Ago
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0 Health Insurance Operations Manager jobs found in Melbourne, FL area
Member Frontline Cashier
- Wal-Mart
-
Melbourne, FL
- Position Summary... Want to make a lot of people's day? Our Member Frontline Cashier Associates are the heart of our fro...
- 4/19/2024 12:00:00 AM
Assistant Controller
- Extant Aerospace
-
Melbourne, FL
- To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S...
- 4/19/2024 12:00:00 AM
Administrative Support Specialist - Student Affairs, Melbourne (Extended)
- Eastern Florida State College
-
Melbourne, FL
- Eastern Florida State College is currently seeking applications for the full-time position of Administrative Support Spe...
- 4/19/2024 12:00:00 AM
Lead Test Technician
- DRS Technologies
-
Melbourne, FL
- Job ID: 108727 The Leonardo DRS Land Electronics business provides C4I Network computing and integrated situational awar...
- 4/18/2024 12:00:00 AM
Commercial and Personal Lines Insurance Client Advisor (Sales Producer)
- World Insurance Associates, LLC.
-
Titusville, FL
- Insurance Client Advisor (Sales Producer, Commercial and Personal Lines) - Florida Summary World Insurance Associates is...
- 4/17/2024 12:00:00 AM
Commercial and Personal Lines Insurance Client Advisor (Sales Producer)
- World Insurance Associates Llc
-
Titusville, FL
- Insurance Client Advisor (Sales Producer, Commercial and Personal Lines) - Florida Summary World Insurance Associates is...
- 4/16/2024 12:00:00 AM
Commercial and Personal Lines Insurance Client Advisor (Sales Producer)
- World Insurance Associates LLC
-
Titusville, FL
- Insurance Client Advisor (Sales Producer, Commercial and Personal Lines) - Florida Summary World Insurance Associates is...
- 4/15/2024 12:00:00 AM
Loss Control Consultant - Orlando
- Regional Reporting Inc
-
Orlando, FL
- Regional Reporting, Inc. (RRI) is one of the largest independently owned providers of loss control to the property and c...
- 4/15/2024 12:00:00 AM
About Melbourne, Florida
Melbourne /ˈmɛlbərn/ is a city in Brevard County, Florida, United States. As of the 2010 census, the population was 76,068. The municipality is the second-largest in the county by both size and population. Melbourne is a principal city of the Palm Bay – Melbourne – Titusville, Florida Metropolitan Statistical Area. In 1969 the city was expanded by merging with nearby Eau Gallie.
Melbourne is located approximately 60 miles (97 km) southeast of Orlando on the Space Coast, along Interstate 95. It is approximately midway between Jacksonville and Miami. According to the United States Census Bureau,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Health Insurance Operations Manager jobs
$99,689 to $135,523
Melbourne, Florida area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
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