Health Insurance Operations Manager jobs in Tacoma, WA

This is a remote position. Candidates must reside in the state of Arizona, Nevada, Texas or Washington.

Firefighter Insurance Services has deep roots in the fire industry. We were founded by a 3rd generation retired California firefighter and we know the Fire Family better than anyone!

Currently, we have an immediate opening for a Insurance Sales Manager to join our team. The Manager, Insurance Sales is responsible for executing the business plan for FIS, which involves driving sales and ensuring the unique needs of all clients are met. This includes ensuring clients receive legendary service through consultative conversations and ensuring the sales team consistently evaluates policies in force based on the needs and circumstances of the client.

Primary Responsibilities:

• Holding teams accountable for meeting all service level agreements, ensuring the team’s work is accurate/efficient, and providing coaching, feedback, or training as needed.
• Handling escalations and providing oversight to the sales insurance team as needed. This includes researching, responding to inquiries, and working with the team to resolve questions, issues, and/or discrepancies.
• Partnering with Firefighters First Credit Union team members to effectively cover and develop markets within designated regions in order to grow policies in force.
• Regularly meeting with carriers to build and maintain relationships to support all sales efforts for the agency.
• Providing support in the coverage review process.
• Innovating and ensuring continuous improvement of business processes, policies & procedures, products, and service delivery channels.
• Establishing, adhering and remaining in compliance with state, local and carrier rules, regulations, policies, and procedures.

Leadership Responsibilities:

• Regularly meeting with each team member to coach and mentor to ensure alignment around FIS’s mission, vision, and values.
• Providing team members with training, tools, and resources to successfully perform their jobs.
• Holding teams accountable for meeting all service level agreements, ensuring the team’s work is accurate/efficient, and providing coaching, feedback, or training as needed.
• Providing and ensuring development opportunities are available for team members as part of their overall career path with FIS.
• Leading change by identifying opportunities that consistently raise the bar and improve service levels.
• Participating in strategic planning meetings to define the short- and long-term growth of FIS and defining the strategy, direction, and objectives for the organization.

Basic Qualifications:

• Education: Bachelor’s degree in Business, Finance, or a related field, or an equivalent combination of education and experience.
• Licenses: Department of Insurance Property/Casualty license and Health & life license.
• Minimum 3 years of experience in a management role in the insurance industry.

Firefighter Insurance Services is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.