Health Underwriter, Sr. jobs in Allentown, PA

Position Overview

This role is for a detail-oriented and proactive Underwriter who thrives in a fast-paced environment. You'll be the gatekeeper of Shift4's merchant success, ensuring smooth onboarding and accurate risk assessments while optimizing workflow for the ops team. Join us and be a vital part of our mission to empower commerce!

Responsibilities

• Merchant Risk Assessment:
  • Analyze merchant applications and fees to determine creditworthiness and potential risks.
  • Pull and interpret consumer credit reports, making informed underwriting decisions.
  • Communicate effectively with sales support to address any application concerns.
• Onboarding Efficiency:
  • Manage the daily queue and workflow, prioritizing tasks to meet deadlines.
  • Process incoming tickets from specified distribution groups (e.g., app@shift4.com, isvapps@shift4.com).
  • Enter complete application data into proprietary databases with zero errors.
  • Assist in queue management and workload balancing across the ops team.
• Communication & Collaboration:
  • Partner with sales support to ensure seamless onboarding experiences for merchants.
  • Keep stakeholders informed with accurate updates and progress reports.
  • Assist in training new team members and contribute to team meetings.
  • Provide timely and helpful support during escalated calls and emails.
• Additional Tasks:
  • Upload paperwork and tickets to Titan and apply relevant tags.
  • Process shell accounts and addendums, ensuring compliance.
  • Complete daily reporting, including high-risk ticket identification.
  • Assist with account holds, conditional approvals, and phone queue monitoring.
  • Manage order placements for equipment and licenses across all brands.
  • Perform verifications (Bank, Fraud Alert) and contribute to monthly reports.
  • Handle verification queue management, site inspections, and manual ACH hold releases.
  • Contribute to data gathering and command error tracking.
  • Be a point of contact for rushes and assist with managing high workloads.

Qualifications

• High school diploma or equivalent (associate's degree preferred).
• Proven experience in a fast-paced, customer-centric environment.
• Demonstrated proficiency in Microsoft Office Suite and Google Suite.
• Excellent attention to detail and accuracy with strong analytical skills.
• Effective communication and interpersonal skills, both written and verbal.
• Time management skills and the ability to prioritize multiple tasks simultaneously.
• Self-motivated and independent with a proactive problem-solving approach.