Healthcare EDI Analyst, Sr. provides technical support during and after implementation for electronic data interchange applications used in healthcare settings. Responds to inquiries from vendors, payors, and providers regarding EDI issues with enrollment, claims, payments, and clearinghouse activities. Being a Healthcare EDI Analyst, Sr. troubleshoots problems and deploys solutions to resolve issues. Conducts root cause analysis to prevent future problems and to suggest improvements. Additionally, Healthcare EDI Analyst, Sr. may require a bachelor's degree. Typically reports to a manager. The Healthcare EDI Analyst, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Healthcare EDI Analyst, Sr. typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Job Summary
The Sr. Support Analyst is a technical leader on the IT Service Desk team and reports to the IT Service Desk Manager. This position will be the subject matter expert (SME) for ticket handling responsibilities, including triaging and troubleshooting issues. In this role, you will support the IT Service Desk Manager in training and ensuring the Service Desk follows our defined IT operational processes and procedures. This includes, but not limited to, proper ticket handling, monitoring ticket queues, ensuring ticket SLA’s are being met, proper shift handoffs and escalations are being followed while working tickets to a resolution or providing proper escalations to our Advanced Support team as needed.
As a Service Desk SME, you will be a senior Service Desk resource for our Service Desk Operations that includes understanding and helping the IT Service Desk Manager improve our knowledgebase (KB) and training that produce positive team outcomes. This includes helping us continuously improve any other defined processes and procedures, monitoring, and service delivery as it relates to the Service Desk while ensuring a positive client experience in everything we do.
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0 Healthcare EDI Analyst, Sr. jobs found in Winston Salem, NC area