Help Desk Manager jobs in Ann Arbor, MI

Job Overview:
We are seeking a Help Desk Analyst to join our team and provide technical support to our internal users. As a Help Desk Analyst, you will be responsible for troubleshooting and resolving IT-related issues, ensuring smooth operation of computer systems, and providing excellent customer service.

Responsibilities:
- Respond to user inquiries and provide technical support via phone, email, or in-person
- Troubleshoot hardware and software issues
- Install, configure, and maintain computer systems
- Create and manage user accounts, permissions, and group policies (GPO)
- Provide training to users on basic IT procedures and best practices

Requirements:
- Proven experience as a Help Desk Analyst or similar role
- Strong knowledge of Windows Server operating systems
- Familiarity with desktop support tools and technologies
- Excellent communication skills, both verbal and written
- Ability to prioritize tasks and manage time effectively
- Detail-oriented with strong problem-solving skills

Note:

Reliable transportation required.

This is Monday- Friday 9am-5pm position.

If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our organization by providing exceptional IT support.

Job Type: Full-time

Pay: $35,000.00 - $75,000.00 per year

Benefits:

• Paid time off
• Retirement plan

Experience level:

• 10 years
• 11 years
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• Under 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• Walled Lake, MI 48390 (Required)

Work Location: In person