Help Desk Manager jobs in Athens, GA

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help desk
  • Jobot
  • Conyers, GA FULL_TIME
  • This Jobot Job is hosted by : Kelly Zupan

    Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.

    Salary : $55,000 - $70,000 per year

    A bit about us :

    We are a construction company headquartered in GA!

    Why join us?

    • Great benefits
    • Competitive salary
    • Room for growth!

    Job Details

    Job Details :

    Our organization is seeking a dynamic, tech-savvy individual to fill our Help Desk position in the Construction industry

    This role is perfect for those who thrive in a fast-paced environment, enjoy problem-solving, and have a passion for technology

    The successful candidate will be the first point of contact for all IT-related issues within the company, working closely with all departments to ensure smooth operations and minimal downtime

    This position offers an exciting opportunity to contribute to the growth and success of our organization, with potential for career advancement for the right individual

    Responsibilities :

    Serve as the first point of contact for users seeking technical assistance over the phone or email.

    Perform remote troubleshooting through diagnostic techniques and pertinent questions.

    Determine the best solution based on the issue and details provided by users.

    Walk the user through the problem-solving process.

    Direct unresolved issues to the next level of support personnel.

    Provide accurate information on IT products or services.

    Follow-up and update customer status and information.

    Pass on any feedback or suggestions by customers to the appropriate internal teams.

    Identify and suggest possible improvements on procedures.

    Qualifications :

    Proven experience as a help desk technician or other customer support role.

    Tech savvy with working knowledge of office automation products, databases and remote control.

    Good understanding of computer systems, mobile devices and other tech products.

    Ability to diagnose and resolve basic technical issues.

    Proficiency in English.

    Excellent communication skills.

    Customer-oriented and cool-tempered.

    BSc / BA in IT, Computer Science or relevant field.

    2 years of experience in a similar role.

    Must have experience with Service Now Ticketing System and Microsoft Office 365.

    Experience in the construction industry is a plus

    Join our team and utilize your technical skills to facilitate business operations while working in a supportive, team-oriented environment

    We look forward to meeting tech enthusiasts who are eager to make a difference in our company.

    Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

    Last updated : 2024-03-04

  • 22 Days Ago

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RN Case Manager
  • Help at Home
  • Newnan, GA FULL_TIME
  • Help at Home is hiring a RN Case Manager! Now offering weekly pay! We are the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us mo...
  • 8 Days Ago

R
Help Desk Analyst I
  • Robert Half
  • Alpharetta, GA PER_DIEM
  • If you want to work at a rapidly expanding company in the Financial Trans, Processing industry, apply for Robert Half's Help Desk Analyst position, where you will support local and field users. You wi...
  • 23 Days Ago

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Help Desk Analyst SHINES
  • Intellibee
  • Atlanta, GA FULL_TIME
  • Qualifications and Education Requirements Bachelor’s degree in related field AND Five (5) years of experience in Information Technology help desk support to work with child welfare staff to provide te...
  • 24 Days Ago

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IT Help Desk Specialist
  • Credit Union of Georgia
  • Kennesaw, GA FULL_TIME
  • Description Are you looking for a rewarding career with an organization that puts people first? Credit Union of Georgia is looking for a talented IT Helpdesk Specialist to help our busy and growing IT...
  • 25 Days Ago

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Help Desk Technician
  • Yancey Bros. Co.
  • Austell, GA FULL_TIME
  • Who We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales...
  • Just Posted

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0 Help Desk Manager jobs found in Athens, GA area

Athens, officially Athens–Clarke County, is a consolidated city–county and college town in the U.S. state of Georgia. Athens lies about 70 mi (113 km) northeast of downtown Atlanta, a Global City and the cultural and economic center of the Atlanta metropolitan area, being in the top ten of the largest metropolitan areas in the nation. It is a component of the larger Atlanta–Athens–Clarke County–Sandy Springs Combined Statistical Area, a trading area. The University of Georgia, the state's flagship public university and a R1 research institution, is in the city and contributed to its initial gr...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$102,450 to $135,245
Athens, Georgia area prices
were up 1.4% from a year ago

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