Help Desk Manager jobs in Bergenfield, NJ

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Support Technician
  • Interstate Waste Services
  • Teaneck, NJ FULL_TIME
  • Responsibilities

    This position provides a first line of helpdesk support to all company employees, assisting them with hardware and software related issues via phone, email or on-site visits.

    Duties and Responsibilities

    • Manage Help Desk tickets in a timely manner.
    • Respond to employee issues via phone, email, computer chat or site visit.
    • To take ownership of user problems and be proactive when dealing with user issues and follow up to ensure issues are resolved.
    • Support users in the use of computer equipment and software by providing the necessary training and advice.
    • To arrange for external technical support where problems cannot be resolved in house.
    • Escalate issues to next level when necessary.
    • Obtain general understanding of OS and application operations related to company offered services.
    • Creating, editing and organizing department documentation.
    • Provide onsite support to any of IWS's facilities in NY/NJ. Travel within the area is required when needed. Requires about 25% local travel to other company sites.

    Qualifications

    • Strong knowledge of Microsoft based operating systems within a network environment.
    • Strong knowledge of the Microsoft Office suite of applications.
    • Use of computer imaging software.
    • Ability to diagnose and resolve basic computer technical issues.
    • Use of Apple Mobile devices and tablets.
    • Good understanding of TCP/IP networking.
    • Good understanding of PC hardware set-up and configuration.
    • Ability to work independently and efficiently to meet deadlines.
    • Highly organized to keep Help Desk tickets in order.
    • Excellent oral communication skills.
    • Being able to carry or transport various hardware.
    • Self-motivated, detail oriented and organized.

    Salary Range Minimum

    USD $24.50/Hr.

    Salary Range Maximum

  • 13 Days Ago

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Help Desk Applications Specialist
  • Fawkes IDM
  • Hackensack, NJ FULL_TIME
  • The Help Desk Application Specialist is an internal escalation point in the Help Desk team. This is a new role designed to enhance the knowledge base of the Help Desk team. Responsibilities: Providing...
  • 8 Days Ago

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Help desk specialist
  • Fawkes IDM
  • Hackensack, NJ FULL_TIME
  • The Help Desk Application Specialist is an internal escalation point in the Help Desk team. This is a new role designed to enhance the knowledge base of the Help Desk team. Responsibilities : Providin...
  • 21 Days Ago

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Help Desk Technician// NJ
  • Motion Recruitment
  • Hackensack, NJ FULL_TIME
  • Law firm looking to onboard a Help Desk Technician. You will be responsible for all internal escalations with the Help Desk team while also troubleshooting, providing hardware / software technical ass...
  • 21 Days Ago

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Help Desk Specialist - Physical Security Systems
  • WilsonHCG
  • Hackensack, NJ FULL_TIME
  • One of the East Coast's leaders in Low Voltage and Security Technology solutions continues to grow, and has an opening for a System Help Desk Specialist to remotely support field techs and customer's ...
  • 4 Days Ago

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Help Organizing
  • Sittercity.com
  • Hackensack, NJ PART_TIME
  • Recently moved and would like some help clean and organize home. I have a 1 bed 1 bath apartment and would like to make the home more organized.
  • 11 Days Ago

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0 Help Desk Manager jobs found in Bergenfield, NJ area

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Customer Care Representative
  • Condeco
  • New York, NY
  • ** Position Description** **Customer Care Representative** Location **New York** Job Code **909** # of openings **1** **...
  • 3/18/2024 12:00:00 AM

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Help Desk Analyst
  • MAP SSG
  • New York, NY
  • Under the supervision of Help Desk Management, provide support for the firm by identifying, troubleshooting and resolvin...
  • 3/17/2024 12:00:00 AM

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Technical Support Manager
  • Haber Group
  • New York, NY
  • Job Description Job Description Job Title: Technical Support Manager (Also Known As Service Desk Manager ) • Reports to:...
  • 3/15/2024 12:00:00 AM

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Application Support Manager
  • Essen Medical Associates
  • Bronx, NY
  • Overview: Company overview: Essen Health Care, A patient-focused medical group. Our over 250 providers serve communities...
  • 3/15/2024 12:00:00 AM

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Billing Support Manager
  • Grow Therapy
  • New York, NY
  • About us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patien...
  • 3/15/2024 12:00:00 AM

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Customer Support Manager
  • Conductor Inc
  • New York, NY
  • **New York, NY** **Customer Support Manager** **Why will you enjoy this new opportunity:** You are an experienced global...
  • 3/15/2024 12:00:00 AM

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Customer Support Manager
  • Proofpoint, Inc.
  • New York, NY
  • Customer Support Manager page is loaded **Customer Support Manager** **Customer Support Manager** locationsNew York post...
  • 3/15/2024 12:00:00 AM

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Customer Support Manager
  • Navytimes
  • New York, NY
  • Customer Support Manager At a glance Location: US-NY-New York Posted: 02/22/2022 Closing: 03/21/2022 Degree: Not Specifi...
  • 3/15/2024 12:00:00 AM

Bergenfield is a borough in Bergen County, New Jersey, United States. As of the 2010 United States Census, the borough's population was 26,764, reflecting an increase of 517 (+2.0%) from the 26,247 counted in the 2000 Census, which had in turn increased by 1,789 (+7.3%) from the 24,458 counted in the 1990 Census. Bergenfield was formed on the basis of a referendum held on June 25, 1894, from portions of Englewood Township and Palisades Township.[21][22][23] The borough was formed during the "Boroughitis" phenomenon then sweeping through Bergen County, in which 26 boroughs were formed in the co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$121,025 to $159,766
Bergenfield, New Jersey area prices
were up 1.5% from a year ago

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