Help Desk Manager jobs in Cedar Falls, IA

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help desk technician
  • Paragon IT Professionals
  • Marshalltown, IA FULL_TIME
  • Please note : Must be located in / around the surrounding Marshalltown, IA area, or you will be rejected.

    Join a growing IT Technical Support team - providing level I support to enterprise-wide applications and systems while also supporting backup IT Service tasks.

    Qualifications :

    Associate’s degree in related IT field, and / or 2 years of Operation Center experience.

    Proven customer service skills and experience.

    PC user skills and proficiency using Microsoft Office tools.

    Experience with ServiceNow for Incident & Request ticketing is preferred.

    Responsibilities :

    • Providing user support for first-level problem determination, incident reporting, and problem resolution or escalation.
    • Installing software and drives.
    • Communicating in person and over the phone.
    • Using problem-solving skills to independently diagnose problems.

    This is a contract to hire opportunity. Eligible for benefits and W2 while contracting, and will likely convert around 6 months to a FTE role within the client.

    Last updated : 2024-02-28

  • 16 Days Ago

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HS Concession Stand Help
  • Marshalltown CSD
  • Marshalltown, IA PART_TIME
  • Thank you for your interest in MCSD job opportunities! We are centrally located in Iowa in a beautiful town called Marshalltown. Our district has over 5,000 students and roughly 900 full- and part-tim...
  • 12 Days Ago

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Summer Custodial Help
  • Marshalltown CSD
  • Marshalltown, IA OTHER
  • Thank you for your interest in MCSD job opportunities! We are centrally located in Iowa in a beautiful town called Marshalltown. Our district has over 5,000 students and roughly 900 full- and part-tim...
  • 1 Month Ago

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Groundskeeper - Summer Help
  • University of Wisconsin System
  • Stout, IA FULL_TIME
  • INTRODUCTION: GROUDSKEEPER - SUMMER HELP Looking for a summer job? Earn up to $9300.00 this summer. These temporary positions assist UW Stout's grounds department with their landscape projects. Duties...
  • 1 Month Ago

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Help Save Lives! Phlebotomist! Donor Specialist 2!
  • LifeServe Blood Center
  • Mason, IA PART_TIME
  • Your Blood. Your Hospital. Your Neighbors Join our team and help save lives! No overnight travel and $2 an hour bonus pay when working on a mobile blood drive! No experience necessary! ALL PAID TRAINI...
  • 13 Days Ago

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Front Desk Agent
  • Country Inn and Suites By Radisson
  • Cedar, IA PART_TIME,FULL_TIME
  • Responsibilities: Ensure that all guests are greeted in a friendly manner. Answer questions about the hotel and its services. Process guest requests, such as room service and housekeeping requests. Ha...
  • 10 Days Ago

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0 Help Desk Manager jobs found in Cedar Falls, IA area

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Quality Engineer I
  • US Tech Solutions
  • Waterloo, IA
  • Role: Quality Engineer I Duration: 12, 24 & 36 Months with possible extension/hire Location: Waterloo IA Openings: 15+ O...
  • 3/19/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Cedar Falls, IA
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/18/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Waterloo, IA
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/18/2024 12:00:00 AM

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Member Support Associate (Work From Home)>
  • Hotel Engine
  • Cedar Falls, IA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour + bonuses / Medical, dental & vision / 401k match / ...
  • 3/17/2024 12:00:00 AM

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System Support Specialist I
  • BlueScope Buildings North America, Inc.
  • Waterloo, IA
  • **System Support Specialist I** * Waterloo, IN 46793, USA * Full-time * Job Posting Date: 19-Jan-2022 * Department: Info...
  • 3/17/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Cedar Falls, IA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/16/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Waterloo, IA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/16/2024 12:00:00 AM

C
Route Sales Team Lead
  • Cygnus Home Service, LLC
  • CEDAR FALLS, IA
  • $60,000 - $65,000 Most Weekends Off! Benefits Offered! In this role, you will provide the Area Manager with leadership s...
  • 3/5/2024 12:00:00 AM

Cedar Falls is a city in Black Hawk County, Iowa, United States. As of the 2010 census, the city population was 39,260. It is home to the University of Northern Iowa, a public university. Cedar Falls is located at 42°31′24″N 92°26′45″W / 42.52333°N 92.44583°W / 42.52333; -92.44583 (42.523520, −92.446402). According to the United States Census Bureau, the city has a total area of 29.61 square miles (76.69 km2), of which, 28.75 square miles (74.46 km2) is land and 0.86 square miles (2.23 km2) is water. Natural forest, prairie and wetland areas are found within the city limits at the Hartma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$94,716 to $125,035
Cedar Falls, Iowa area prices
were up 0.8% from a year ago

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